Stericycle B2B Case Studies & Customer Successes

Stericycle, Inc. is a global business-to-business services company that provides highly specialized solutions to commercial companies of all sizes. Since its founding over 25 years ago, it has grown from a small medical waste management start-up into a leader across a range of increasingly complex and highly regulated areas – including customer contact and patient access services. Stericycle Communication Solutions is one of North America’s top providers of communication solutions. They have consolidated the capabilities of numerous businesses in order to provide industry-leading telephone answering, appointment scheduling, and automated outreach services. By combining a human touch with their innovative technology solutions, they are able to deliver truly best-in-class communication services.

Case Studies

Showing 19 Stericycle Customer Success Stories

Area Resources for Community and Human Services achieves 92% family reach and feeds 4,672 children with Stericycle Communication Solutions' Call Center Services

Area Resources for Community and Human Services

BillyTheTree, LLC achieves 24/7 order processing and scalable sales growth with Stericycle Communication Solutions

BillyTheTree, LLC

Robin Weber

BillyTheTree, LLC

Cardiovascular Institute of the South achieves 25% fewer no-shows and $147,688/month revenue increase with Stericycle's PatientPrompt

Cardiovascular Institute of the South

Hailey Fontenot

Front Office Team Lead

CHRISTUS Trinity Mother Frances Health System achieves HEDIS-compliant, cost-effective patient outreach with Stericycle’s PatientPrompt

CHRISTUS Trinity Mother Frances Health System

Josiah Mooney

Administrative Lead

Daviess Community Hospital achieves 94% patient satisfaction and reduced wait times with Stericycle’s InQuicker

Daviess Community Hospital

Angie Steiner

Director Business Development/Physician Recruitment

Dignity Health achieves 25,000 InQuicker visits (52% new patients) with Stericycle's InQuicker solution

Dignity Health

Gary Spaugh

Former Vice President of Strategic Market Development

Georgia Urology achieves under 2% no-shows and increased revenue with Stericycle’s PatientPrompt

Georgia Urology

Nancy Grimm

Practice Manager

IHA (not-for-profit multi-specialty medical group) achieves 38% net new patients in first 30 days with Stericycle's InQuicker

IHA

Jason Harris

Vice President of Planning & Development

Infinity Primary Care achieves 50% fewer no-shows and greater staff efficiency with Stericycle Communication Solutions

Infinity Primary Care

Dorene Blain

Vital Internal Medicine Office Manager

Ingalls Health System achieves 12,000+ patient acquisitions and reduces patient leakage with Stericycle's InQuicker

Ingalls Health System

Debra VanSchepen

Director

Largest Multi-hospital Health System achieves a 9-point increase in "Would Recommend" HCAHPS and improved patient satisfaction with Stericycle Communication Solutions

Largest Multi-hospital Health System

Madison Avenue Radiology reduces no-shows from 20% to 7.5% with Stericycle's PatientPrompt

Madison Avenue Radiology

Joseph Rios

IT Manager

Merivale Medical Imaging increases patient attendance and revenue with Stericycle's PatientPrompt

Merivale Medical Imaging

Christina Michelli

Operations Manager

Midwest Orthopaedics at Rush reduces no-shows and eliminates overbookings with Stericycle's PatientPrompt

Midwest Orthopaedics at Rush

Libby Blahunka

Chief Information Officer

One of the nation’s largest not-for-profit healthcare organizations achieves $1.5M revenue and nearly 1,500 net new patients in five months with Stericycle’s InQuicker

Non-Profit Healthcare Organization

Phaneuf Funeral Homes & Crematorium achieves higher customer satisfaction and lower costs with Stericycle’s Directors’ Choice Answering Services

Phaneuf Funeral Homes & Crematorium

Buddy Phaneuf

President

Saint Francis Hospital and Medical Center achieves improved patient access and convenience with Stericycle's InQuicker online check-in

Saint Francis Hospital and Medical Center

Saint Thomas Health achieves nearly 24,000 online appointments and improved patient access with Stericycle’s InQuicker

Saint Thomas Health

Dawn Rudolph

Chief Experience Officer

Urology San Antonio reclaims staff time and boosts appointment confirmations with Stericycle PatientPrompt

Urology San Antonio

Grace Rea