Case Study: Madison Avenue Radiology reduces no-shows from 20% to 7.5% with Stericycle's PatientPrompt

Madison Avenue Radiology - Customer Case Study

Madison Avenue Radiology, a multi-location diagnostic imaging practice using NovaRIS, struggled with manual appointment reminders that produced inconsistent coverage, poor reporting of confirmations/reschedules, and a high 20% no-show rate. To solve this, the practice turned to Stericycle’s PatientPrompt (Stericycle Communication Solutions) to automate and standardize patient outreach.

Stericycle implemented PatientPrompt with seamless HL7 and NovaRIS integration, automated email/voice/text reminders, and real-time reporting; as a result Madison Avenue Radiology’s no-show rate dropped from 20% to 7.5% (roughly 800 to 925 patients showing per 1,000 scheduled), staff reclaimed 20–30 hours weekly for other tasks, patients arrived better prepared, and overall cost of care declined—backed by Stericycle’s responsive customer support.

Madison Avenue Radiology

Joseph Rios

IT Manager