Case Study: Area Resources for Community and Human Services achieves 92% family reach and feeds 4,672 children with Stericycle Communication Solutions' Call Center Services

Area Resources for Community and Human Services - Customer Case Study

Area Resources for Community and Human Services (ARCHS) is a St. Louis not‑for‑profit that runs education and social‑service programs and led a USDA Summer EBT demonstration to keep children fed when school was out. To maximize participation and proactively contact thousands of families, ARCHS engaged Stericycle for Call Center Services to manage high volumes of inbound inquiries and execute outbound outreach.

Stericycle provided 24/7 inbound support and large‑scale outbound calling to confirm enrollment, encourage re‑enrollment, remind families to use benefits, and answer questions. As a result, Stericycle reached 2,963 of 3,214 families (~92%), helping 4,672 children receive meals, achieving 89.4% usage of available funding and driving about $661,000 in local food purchases.

Area Resources for Community and Human Services