Case Study: BillyTheTree, LLC achieves 24/7 order processing and scalable sales growth with Stericycle Communication Solutions

BillyTheTree, LLC - Customer Case Study

BillyTheTree, LLC, founded by Robin Weber, is an e-commerce and retail seller of specialty jewelry, watches and sunglasses. As phone orders grew, the small team couldn’t keep up—calls overwhelmed staff during the day and went to voicemail after 5 p.m., creating long return-call backlogs. To avoid hiring additional full-time customer service staff, BillyTheTree turned to Stericycle Communication Solutions’ Call Center Services for outsourced phone order handling.

Stericycle implemented 24/7 call center services with experienced customer-experience agents, call recording for quality assurance and real-time reporting, escalating only complex product, warranty or return issues back to BillyTheTree. The partnership reduced lost sales by enabling around-the-clock order processing, cut customer complaints about reachability by roughly half (per Weber), and lets BillyTheTree scale—Weber says he can double or triple sales volume without adding staff.

BillyTheTree, LLC

Robin Weber

BillyTheTree, LLC