Case Study: CHRISTUS Trinity Mother Frances Health System achieves HEDIS-compliant, cost-effective patient outreach with Stericycle’s PatientPrompt

CHRISTUS Trinity Mother Frances Health System - Customer Case Study

CHRISTUS Trinity Mother Frances Health System, a Texas-based integrated network of hospitals and clinics, needed a cost-effective way to meet HEDIS and medical-home outreach requirements by contacting specific patient segments (by demographics, risk and encounter history). Few vendors offered the required precision affordably, so the system turned to Stericycle and its PatientPrompt service for a tailored outreach solution.

Stericycle developed a customized PatientPrompt implementation that integrated with CHRISTUS Trinity Mother Frances’ EMR to generate precise call lists and a refractory calling system, automating reminders (for diabetes follow-ups, annual physicals, mammogram prompts, etc.) while excluding inappropriate contacts. The deployment delivered improved efficiency and reduced no-shows, seamless real-time synchronization, superior customizability, strong customer satisfaction and measurable ROI for the health system.

CHRISTUS Trinity Mother Frances Health System

Josiah Mooney

Administrative Lead