Case Study: Dignity Health achieves 25,000 InQuicker visits (52% new patients) with Stericycle's InQuicker solution

Dignity Health - Customer Case Study

Dignity Health, one of the largest health systems in the U.S., needed a system-wide, scalable online scheduling solution that improved patient access, integrated with practice management and CRM systems, and worked on web and mobile. To address unknown ER/walk-in wait times and growing patient demand for convenient online tools, Dignity Health implemented InQuicker from Stericycle Communication Solutions.

Stericycle deployed its InQuicker self-scheduling platform across more than 55 Dignity Health locations with on-site implementation, training, marketing support, and a real-time analytics console. Over a 10-month period roughly corresponding to June 2013–May 2014, about 25,000 patients used InQuicker (17,100 ED, 8,300 urgent care, 950 doctor visits), 52% of whom were new to Dignity Health, and the system drove higher patient satisfaction, expanded use into physician practices and outpatient services, and supported patient acquisition and retention.

Dignity Health

Gary Spaugh

Former Vice President of Strategic Market Development