Case Study: Cardiovascular Institute of the South achieves 25% fewer no-shows and $147,688/month revenue increase with Stericycle's PatientPrompt

Cardiovascular Institute of the South - Customer Case Study

Cardiovascular Institute of the South (CIS) is a 35‑physician cardiology group in southern Louisiana with 450 staff across 13 locations caring for more than 20,000 patients a month. CIS faced a persistent appointment‑loss problem—about 12% of appointments were lost to no‑shows and cancellations, costing the practice roughly half a million dollars monthly—so they evaluated communication vendors and selected Stericycle’s PatientPrompt solution.

Stericycle’s PatientPrompt delivered a fully customized, McKesson‑integrated patient communication platform with real‑time EHR synchronization, targeted outreach, missed‑appointment recapture, and flexible scripting. After deployment, CIS saw a 25% relative reduction in no‑shows (from 12% to 9%), over 300 additional patient arrivals per month in test locations, an increase of $147,688 in monthly revenue during the trial, and an estimated 4,000% ROI.

Cardiovascular Institute of the South

Hailey Fontenot

Front Office Team Lead