Case Study: Urology San Antonio reclaims staff time and boosts appointment confirmations with Stericycle PatientPrompt

Urology San Antonio - Customer Case Study

Urology San Antonio, a large urology practice with 26 physicians across 13 San Antonio locations seeing 360–720 patients daily, was losing significant staff time to manually calling patients to schedule and confirm appointments. To reduce no-shows and free receptionists to care for patients already in the office, Urology San Antonio turned to Stericycle’s PatientPrompt automated patient communication solution.

Stericycle’s PatientPrompt was rolled out across all locations, integrating in real time with Urology San Antonio’s Meridian EHR and MedEvolve practice management system to deliver customized appointment reminders and mass notifications. The automation reached far more patients than manual calls, gave front‑office staff back time for higher‑value tasks (collecting co‑pays, patient questions, billing), and provided real‑time, customized reporting on confirmations and reschedules, improving office efficiency and scheduling reliability.

Urology San Antonio

Grace Rea

Urology San Antonio