Case Study: Merivale Medical Imaging increases patient attendance and revenue with Stericycle's PatientPrompt

Merivale Medical Imaging - Customer Case Study

Merivale Medical Imaging, a 15‑physician radiology practice in Ottawa handling nearly 500 appointments a day, was struggling with a high no‑show rate despite dedicating significant staff time (including one employee solely making over 500 reminder calls daily). To improve confirmation rates, Merivale evaluated PatientPrompt, the appointment‑reminder solution from Stericycle (Stericycle Communication Solutions).

Stericycle deployed PatientPrompt with seamless, real‑time integration to Merivale’s RIS, customizing automated multi‑channel reminders (voice, text, email) and scheduling to contact patients outside business hours; the system was up and running within weeks. The result was measurable: increased patient attendance and revenue within six months, higher patient responsiveness, hassle‑free RIS synchronization, and freed staff resources as the former reminder caller shifted to other tasks.

Merivale Medical Imaging

Christina Michelli

Operations Manager