Case Study: Midwest Orthopaedics at Rush reduces no-shows and eliminates overbookings with Stericycle's PatientPrompt

Midwest Orthopaedics at Rush - Customer Case Study

Midwest Orthopaedics at Rush, a 38‑physician, multi‑location orthopedic practice, struggled to manually deliver diverse, appointment‑specific messaging during peak hours and faced a high no‑show rate that led staff to overbook to recapture lost revenue. To address this, the practice turned to Stericycle’s PatientPrompt solution from Stericycle Communication Solutions.

Stericycle implemented PatientPrompt with enterprise‑level customization—five reminder types, arrival and documentation instructions, and consolidated messaging delivered by email, voice and text (even after hours)—so patients received the right information without being overwhelmed. As a result, Stericycle’s PatientPrompt eliminated overbookings, reduced no‑show rates, improved productivity and patient communication, and quickly increased patient understanding and adherence within weeks.

Midwest Orthopaedics at Rush

Libby Blahunka

Chief Information Officer