Case Study: Daviess Community Hospital achieves 94% patient satisfaction and reduced wait times with Stericycle’s InQuicker

Daviess Community Hospital - Customer Case Study

Daviess Community Hospital, a not-for-profit health system in Indiana with four locations, was struggling with long emergency and quick-care wait times and low patient satisfaction. To address these issues they engaged Stericycle (Stericycle Communication Solutions) and implemented the InQuicker online self-scheduling product to give patients more control and streamline access to care.

Stericycle’s InQuicker solution enabled predictable workflows, reduced wait times, and improved patient access; Daviess now averages 220 InQuicker appointments per month and reports 94% positive patient satisfaction while attracting patients from competing facilities. By partnering with Stericycle, the hospital increased satisfaction, gained new patients, and modernized scheduling with strong mobile adoption (60% mobile users).

Daviess Community Hospital

Angie Steiner

Director Business Development/Physician Recruitment