Case Study: Georgia Urology achieves under 2% no-shows and increased revenue with Stericycle’s PatientPrompt

Georgia Urology - Customer Case Study

Georgia Urology, the largest urology practice in Atlanta and the Southeastern U.S. with 37 board‑certified urologists across 29 locations, faced an obsolete appointment reminder system (TeleVox) that didn’t integrate with their NextGen EHR and couldn’t deliver customized messages. Manual reminder calls increased staff burden and pushed no‑show rates from 5%–7% up, so Stericycle (Stericycle Communication Solutions) was brought in to provide an alternative using its PatientPrompt service.

Stericycle implemented PatientPrompt, a fully customized, automated communication solution with real‑time synchronization to NextGen EHR, per‑provider/location messaging, and call‑bridging so patients can reconnect to the front desk. After rollout Georgia Urology reduced no‑shows to under 2%, freed staff to focus on patient care, improved follow‑up for high‑risk patients, and realized increased revenue and operational efficiency.

Georgia Urology

Nancy Grimm

Practice Manager