Spectos GmbH B2B Case Studies & Customer Successes

Spectos GmbH headquartered in Dresden, Germany, is an international company specialized in monitoring and improving service quality in service-oriented industries. Through the Spectos Service Quality Cloud, Spectos supports customers worldwide with customized solutions in the areas of customer service, quality management, employee management and operations in the development, control and optimization of their service quality. Spectos expert teams enable companies to collect and analyze targeted, high-quality data in real time and make it available for the daily improvement of service processes in online cockpits and apps at the touch of a button. This is achieved with a lean, flexible and agile approach to collaboration.

Case Studies

Showing 40 Spectos GmbH Customer Success Stories

AMEOS Group improves employee satisfaction with Spectos GmbH’s multi-channel surveys

AMEOS Group

Stefan Wollschläger

Head of Personnel and Organizational Development

AMEOS Group achieves continuous patient satisfaction insights with Spectos GmbH

AMEOS Group

Detlef Handke

Head of Quality and Risk Management

AOK PLUS improves letter delivery quality with Spectos GmbH

AOK Plus

Maik Nottrodt

AOK Plus

Audi Zentrum Dresden boosts customer satisfaction with Spectos Automotive multichannel feedback solution

Audi Zentrum Dresden

Audi Zentrum Ingolstadt improves customer satisfaction with Spectos GmbH

Audi Zentrum Ingolstadt

Valentina Schut

Service Management Assistant

Bladkompagniet achieves flexible, on-time mail sorting with Spectos GmbH video coding

Bladkompagniet

Maj Høysholdt

Project Manager

Bosch Car Service HELP achieves better customer satisfaction insights with Spectos GmbH

Bosch Car Service HELP

bpost improves delivery quality measurement with Spectos GmbH

bpost

CET Vancouver - Customer Case Study

CET Vancouver

Coffee Fellows strengthens customer loyalty with Spectos GmbH

Coffee Fellows

Data4City improves safety on school and leisure routes with Spectos GmbH’s PinCity solution

Data4City

Domino’s Pizza Vietnam boosts customer feedback and real-time reporting with Spectos GmbH

Domino’s Pizza Vietnam

Dang Lan Anh

Marketing Executive at Marketing Department

DSW21 achieves real-time passenger feedback and high customer loyalty with Spectos GmbH

DSW21

Torge Gebhardt

Communication and Information

DVB AG achieves real-time passenger feedback insights with Spectos GmbH

DVB AG

Christian Blank

Strategic Marketing / Market Analyst

ENT-Clinic Doberenz - Customer Case Study

ENT-Clinic Doberenz

Filmnächte am Elbufer - Customer Case Study

Filmnächte am Elbufer

Irina Schneider

Head of Marketing

GCI Alaska Telecom - Customer Case Study

GCI Alaska Telecom

Globegarden Childcare - Customer Case Study

Globegarden Childcare

Happy Pizza achieves real-time customer feedback and faster service improvement with Spectos GmbH's Feedbackstr

Happy Pizza

IDG Vietnam - Customer Case Study

IDG Vietnam

Klinikum Bad Salzungen improves employee satisfaction insights with Spectos GmbH’s online survey solution

Klinikum Bad Salzungen

Andreas Möller

Quality Management/ Organisation Development

Kochsternstunden - Customer Case Study

Kochsternstunden

Krankenhaus der Augustinerinnen improves employee satisfaction insights with Spectos GmbH

Krankenhaus der Augustinerinnen Hospital

Lagardère Sports - Customer Case Study

Lagardère Sports

Max Dresden - Customer Case Study

Max Dresden

Nhất Tín Logistics improves customer satisfaction with Spectos GmbH

Nhất Tín Logistics

Hoang Hai Yen

Director of Customer Service

Platform X achieves greater delivery transparency and quality control with Spectos GmbH

Platform X

Timo Sucansky

Head of Logistics Services

POST Luxembourg achieves transparent transit time measurement with Spectos GmbH

POST Luxembourg

Nicolas Malaisé

Quality Manager

PostModern achieves faster, more efficient mail sorting with Spectos GmbH

PostModern

Michael Ulbrich

Chief Executive Officer

Development of Solutions for Performance Monitoring and Service Quality Optimization Since 2012

Samsung

Seven Senders achieves real-time supply chain transparency with Spectos tracking technology

Seven Senders

A Modern Tool to Continuously Monitor Customer Service and QM

Studentenwerk Dresden

The Coffee House - Customer Case Study

The Coffee House

UNI AIR - Customer Case Study

UNI AIR

Vietjet Air improves real-time customer service management with Spectos RTPM

Vietjet Air

Nguyen Phuong Thao

Service Quality Control Manager

VINCORION improves customer service with Spectos Survey Service

VINCORION

Andreas Reddersen

Director Sales, Customer Support

Upgrading Customer Service Company-wide

Waves Coffee House

Widmann Gastronomie - Customer Case Study

Widmann Gastronomie

WIRmachenDRUCK improves delivery transparency with Spectos E-Commerce Cockpit

WIRmachenDRUCK

André Ströher

Chief Supply Chain Officer

Trying to Get a Better Understanding of Customers

Zoo & Co.

Schneider

Owner

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