Spectos GmbH B2B Case Studies & Customer Successes

Spectos GmbH headquartered in Dresden, Germany, is an international company specialized in monitoring and improving service quality in service-oriented industries. Through the Spectos Service Quality Cloud, Spectos supports customers worldwide with customized solutions in the areas of customer service, quality management, employee management and operations in the development, control and optimization of their service quality. Spectos expert teams enable companies to collect and analyze targeted, high-quality data in real time and make it available for the daily improvement of service processes in online cockpits and apps at the touch of a button. This is achieved with a lean, flexible and agile approach to collaboration.

Case Studies

Showing 40 Spectos GmbH Customer Success Stories

AMEOS Group - Customer Case Study

AMEOS Group

Stefan Wollschläger

Head of Personnel and Organizational Development

Ameos Group Continuous Patient Satisfaction Surveys

AMEOS Group

Detlef Handke

Head of Quality and Risk Management

AOK Plus - Customer Case Study

AOK Plus

Maik Nottrodt

AOK Plus

Audi Zentrum Dresden - Customer Case Study

Audi Zentrum Dresden

Audi Zentrum Ingolstadt - Customer Case Study

Audi Zentrum Ingolstadt

Valentina Schut

Service Management Assistant

Bladkompagniet - Customer Case Study

Bladkompagniet

Maj Høysholdt

Project Manager

Bosch Car Service HELP - Customer Case Study

Bosch Car Service HELP

bpost - Customer Case Study

bpost

CET Vancouver - Customer Case Study

CET Vancouver

Coffee Fellows - Customer Case Study

Coffee Fellows

Data4city in Use for Safe School and Leisure Routes

Data4City

Domino’s Pizza Vietnam - Customer Case Study

Domino’s Pizza Vietnam

Dang Lan Anh

Marketing Executive at Marketing Department

DSW21 - Customer Case Study

DSW21

Torge Gebhardt

Communication and Information

Market Research for Public Transportation at DVB AG

DVB AG

Christian Blank

Strategic Marketing / Market Analyst

ENT-Clinic Doberenz - Customer Case Study

ENT-Clinic Doberenz

Filmnächte am Elbufer - Customer Case Study

Filmnächte am Elbufer

Irina Schneider

Head of Marketing

GCI Alaska Telecom - Customer Case Study

GCI Alaska Telecom

Globegarden Childcare - Customer Case Study

Globegarden Childcare

Happy Pizza - Customer Case Study

Happy Pizza

IDG Vietnam - Customer Case Study

IDG Vietnam

Klinikum Bad Salzungen - Customer Case Study

Klinikum Bad Salzungen

Andreas Möller

Quality Management/ Organisation Development

Kochsternstunden - Customer Case Study

Kochsternstunden

Krankenhaus der Augustinerinnen Hospital - Customer Case Study

Krankenhaus der Augustinerinnen Hospital

Lagardère Sports - Customer Case Study

Lagardère Sports

Max Dresden - Customer Case Study

Max Dresden

Challenges of Collecting Customer Satisfaction Data and Delegating Tasks to Employees

Nhất Tín Logistics

Hoang Hai Yen

Director of Customer Service

Lack of End-to-end Transparency in the Delivery Process

Platform X

Timo Sucansky

Head of Logistics Services

A New Way to End-to-end Transparency for Post Luxembourg

POST Luxembourg

Nicolas Malaisé

Quality Manager

High Efficiency Despite Increasing Shipment Volume

PostModern

Michael Ulbrich

Chief Executive Officer

Development of Solutions for Performance Monitoring and Service Quality Optimization Since 2012

Samsung

Seven Senders - Customer Case Study

Seven Senders

A Modern Tool to Continuously Monitor Customer Service and QM

Studentenwerk Dresden

The Coffee House - Customer Case Study

The Coffee House

UNI AIR - Customer Case Study

UNI AIR

Vietjet Air - Customer Case Study

Vietjet Air

Nguyen Phuong Thao

Service Quality Control Manager

How Good is Customer Service Lack of Detailed Knowledge About the Customer’s Point of View

VINCORION

Andreas Reddersen

Director Sales, Customer Support

Upgrading Customer Service Company-wide

Waves Coffee House

Widmann Gastronomie - Customer Case Study

Widmann Gastronomie

WIRmachenDRUCK - Customer Case Study

WIRmachenDRUCK

André Ströher

Chief Supply Chain Officer

Trying to Get a Better Understanding of Customers

Zoo & Co.

Schneider

Owner

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