Case Study: AMEOS Group achieves continuous patient satisfaction insights with Spectos GmbH

Ameos Group Continuous Patient Satisfaction Surveys

AMEOS Group, one of the largest healthcare providers in the DACH region, needed a better way to monitor patient satisfaction as it grew rapidly across more than 50 locations and nearly 100 facilities. Its existing 360° surveys, conducted every three years with Qualitätskliniken.de, were too slow and complex to manage, making it difficult to compare sites, track improvements, and maintain an organization-wide view of patient feedback. AMEOS turned to Spectos GmbH for a more continuous, digitized approach.

Spectos GmbH implemented a multi-channel patient survey solution using terminals, QR codes, mobile devices, computers, and paper questionnaires, all consolidated in the Spectos Real-Time Performance Management™ Suite. The platform provides daily updated dashboards, role-based analysis, and integrated complaint ticketing, enabling AMEOS to derive and monitor quality measures in real time. The result was a significant increase in response rates, faster follow-up on patient concerns, and more transparent quality management across all AMEOS sites; the solution was later expanded with complaint management, CIRS reporting, internal quality audits, and hygiene inventory tracking.

AMEOS Group

Detlef Handke

Head of Quality and Risk Management