Case Study: Krankenhaus der Augustinerinnen improves employee satisfaction insights with Spectos GmbH

Krankenhaus der Augustinerinnen Hospital - Customer Case Study

Krankenhaus der Augustinerinnen Hospital, a healthcare provider in Cologne and part of the University of Cologne, wanted to measure satisfaction among staff and doctors using both paper questionnaires and digital forms. The hospital also needed a survey process that let employees complete questionnaires on work computers or mobile devices, save progress, and return later. Spectos GmbH supported the project with multi-channel survey capabilities and related services.

Spectos GmbH handled the survey preparation end to end, including in-house mailing support, data collection through its service center, and online programming, maintenance, and execution. The hospital was able to identify concrete areas for improvement across the organization, as well as for individual departments and professional groups, and use the findings in its KTQ quality certification process. The project strengthened the hospital’s focus on employee and patient orientation, with measurable insights gained from both print and digital survey responses.

Krankenhaus der Augustinerinnen Hospital