Case Study: Audi Zentrum Ingolstadt improves customer satisfaction with Spectos GmbH

Audi Zentrum Ingolstadt - Customer Case Study

Audi Zentrum Ingolstadt, an Audi dealership in Germany with around 300 employees, wanted a customer feedback management solution to ensure consistently high service quality and better customer satisfaction. To support its goals of continuous service monitoring and efficient quality management, it turned to Spectos GmbH and its Real-Time Performance Management suite.

Spectos GmbH implemented a multi-channel feedback solution that lets customers submit ratings immediately after service via tablet, or later by phone and email. For any rating below 5 stars, tickets are created automatically and sent in real time to the responsible quality manager, with options to create action plans and PDF reports for ISO and TüV quality management. As a result, Audi Zentrum Ingolstadt can respond faster to complaints, improve service processes continuously, and strengthen its quality management efficiency.

Audi Zentrum Ingolstadt

Valentina Schut

Service Management Assistant