Case Study: WIRmachenDRUCK improves delivery transparency with Spectos E-Commerce Cockpit

WIRmachenDRUCK - Customer Case Study

WIRmachenDRUCK, one of Europe’s leading online print shops, needed a better way to monitor delivery performance across Germany. Although it relied on the same shipping providers nationwide, delivery times varied by region and product group, and the company’s large volume of shipment data was difficult to interpret. To address this challenge, WIRmachenDRUCK worked with Spectos GmbH and its Real-Time Performance Management Platform.

Spectos GmbH implemented a customized E-Commerce Cockpit that receives shipment data weekly via an encrypted interface and presents it through reports, graphics, dashboards, and filters by region, carrier, product type, location, and time period. The solution gave WIRmachenDRUCK clear visibility into delivery quality nationwide, helped optimize its delivery network, supported fact-based negotiations with service partners, and enabled proactive complaint management for delayed deliveries—ultimately improving service quality and customer satisfaction.

WIRmachenDRUCK

André Ströher

Chief Supply Chain Officer