Case Study: Bosch Car Service HELP achieves better customer satisfaction insights with Spectos GmbH

Bosch Car Service HELP - Customer Case Study

Bosch Car Service HELP in Dresden-Klotzsche, an automotive service provider, wanted a way to measure customer satisfaction immediately after service. Their main challenge was to gather feedback on mechanics and vehicle inspections at the right place and time, and to encourage customers to participate. The company used Feedbackstr’s digital survey solution to capture responses across multiple channels.

Spectos GmbH, through Feedbackstr, implemented a customized flyer for vehicles, tablets in the service area, and survey links on the company website to make feedback easy and accessible. Bosch Car Service HELP has used the surveys since March 2013 and has collected numerous positive responses, helping optimize service processes and strengthen its image as an innovative, customer-oriented workshop. Weekly analysis of results enabled the team to react quickly to customer wishes and improve service quality.

Bosch Car Service HELP