First Due B2B Case Studies & Customer Successes

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Community Engagement, and Response – all in a single, cloud-based platform.

Case Studies

Showing 51 First Due Customer Success Stories

Anne Arundel County Fire Department improves inspection data and response visibility with First Due

Anne Arundel County Fire Department

Anoka County Fire Protection Council unifies 16 departments for countywide reporting and inspections with First Due

Anoka County Fire Protection Council

Arcadia Fire Department strengthens wildfire response and evacuation planning with First Due

Arcadia Fire Department

Barry Spriggs

Deputy Fire Chief

Baton Rouge Fire Department cuts morning staffing calls from 100 to a few clicks with First Due

Baton Rouge Fire Department

Burnsville Fire Department advances community risk reduction with First Due

Burnsville Fire Department

BJ Jungmann

Fire Chief

CAL FIRE achieves a rapid enterprise-scale RMS rollout with First Due

CAL FIRE

Carmel Fire Department improves response readiness and saves staffing time with First Due

Carmel Fire Department

Carmel Fire Department improves event pre-planning and emergency response with First Due

Carmel Fire Department

Lucas Ray

Carmel Fire Prevention Bureau

Cedar Hill Fire Protection District transforms scheduling and reporting with First Due

Cedar Hill Fire Protection District

Center Point Fire District streamlines operations and speeds response with First Due

Center Point Fire District

Central Kitsap Fire & Rescue accelerates emergency response and improves care facility coordination with First Due Community Connect

Central Kitsap Fire & Rescue

Ronny Smith

Pre-Plan Coordinator

City of Annapolis Fire Department streamlines training compliance with First Due

City Of Annapolis Fire Department

City of Fairfax Fire Department achieves real-time regional pre-planning coordination with First Due

City of Fairfax Fire Department

Andrew Vita

Assistant Chief of Operations

Cole Camp Community Ambulance District expands rural EMS without increasing spend with First Due

Cole Camp Community Ambulance District

Columbia Fire Department streamlines scheduling and payroll with First Due

Columbia Fire Department

Delta County Ambulance District improves EMS documentation with First Due ePCR

Delta County Ambulance District

Eagle County - Going Live With a Multi-Agency Community Connect Program

Eagle County Government

Tracy LeClair

Community Risk Manager

East Hartford Fire Department cuts payroll processing time with First Due

East Hartford Fire Department

Freeport Fire Department modernizes operations with First Due

Freeport Fire Department

Adam LeFevre

Firefighter/Paramedic

George Mason University improves campus emergency response with First Due

George Mason University

Gregg Black

Director of Emergency Management and Fire Safety

Grapevine Fire Department improves pre-incident planning and emergency response with First Due

Grapevine Fire Department

Stuart Grant

Assistant Chief of Fire & EMS Operations

Great Falls Fire Rescue modernizes fire and EMS operations with First Due

Great Falls Fire Rescue

Mike McIntosh

Assistant Chief-Prevention

Greer Fire Department streamlines workflows and QA/QI with First Due

Greer Fire Department

Hartsdale Fire Department saves institutional knowledge and improves response with First Due

Hartsdale Fire Department

Doug Palmesi

Fire Captain

Hershey Volunteer Fire Department improves ISO rating with First Due

Hershey Volunteer Fire Department

Rodney Sonderman

Fire Chief

Hyannis Fire Department standardizes inspections and improves response readiness with First Due

Hyannis Fire Department

Independence Fire District standardizes mutual aid visibility with First Due

Independence Fire District

Michigan City Fire Department achieves 10x faster inspections with First Due

Michigan City Fire Department

Milton Fire-Rescue Department improves interoperability and response efficiency with First Due

Milton Fire-Rescue Department

Gabriel Benmoussa

Chief

Natick Fire Department improves Boston Marathon response coordination with First Due

Natick Fire Department

Matt Mullen

Lieutenant

North Shore Fire Department accelerates NERIS-ready scheduling with First Due

North Shore Fire Department

Orange Beach Fire Department improves hurricane response and mutual aid coordination with First Due

Orange Beach Fire Department

Jeff Smith

Deputy Chief

Plano Fire Department improves dispatch-ready scene intelligence with First Due

Plano Fire Department

Reading Fire Department simplifies inspections and permitting with First Due

Reading Fire Department

Trent Zulick

Lieutenant Office

Rio Rico Medical and Fire District - Customer Case Study

Rio Rico Medical and Fire District

River Forest streamlines operations and improves regional collaboration with First Due

River Forest

Roberts Park Fire Protection District achieves faster, safer responses with First Due

Roberts Park Fire Protection District

Jeffrey Dees

Deputy Fire Chief

Rochester Fire Department achieves greater efficiency and centralized operations with First Due

Rochester Fire Department

Holly Mulholland

Deputy Chief

Santa Monica Fire Department transforms fire and EMS operations with First Due

Santa Monica Fire Department

Nulty

Santa Monica Fire Department

Savannah River Site Fire Department turns 400+ paper pre-plans into searchable data with First Due

Savannah River Site Fire Department

Texas City Fire Department streamlines scheduling and reporting with First Due

Texas City Fire Department

Cynthia Baker

Administrative Assistant

Texas City Fire Department modernizes staffing and operations with First Due

Texas City Fire Department

Micah Simons

Battalion Chief

Thomasville Fire Rescue speeds response and reporting with First Due

Thomasville Fire Rescue

Timber Mesa Fire & Medical District achieves better operational readiness with First Due

Timber Mesa Fire & Medical District

Town of Essex Fire Department improves community response and RMS operations with First Due

Town of Essex Fire Department

John Planas

Fire Marshal

Township of South Stormont Fire and Rescue replaces 100+ spreadsheets with First Due

Township of South Stormont Fire and Rescue

Truckee Meadows Fire Prevention Bureau streamlines inspections and permitting with First Due

Truckee Meadows Fire Prevention Bureau

Brittany Lemon

Fire Captain

Weymouth Fire Department improves fire operations efficiency with First Due

Weymouth Fire Department

John Lombardo

Fire Alarm Superintendent

Williamson County Emergency Services District No. 7 achieves unified operations with First Due

Williamson County Emergency Services District No. 7

York Area United Fire & Rescue streamlines staffing and operations with First Due

York Area United Fire & Rescue

York Area United Fire & Rescue streamlines operations and reduces stress with First Due

York Area United Fire & Rescue

Holly Mulholland

Deputy Chief

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