Case Study: Reading Fire Department simplifies inspections and permitting with First Due

Reading Fire Department - Customer Case Study

The Reading Fire Department sought to modernize its fire inspection and permitting processes, which were hindered by inflexible and cumbersome legacy software. The department required a solution that would allow for greater customization and ease of use without needing constant external support. They turned to the vendor First Due for its RMS software platform.

First Due provided a user-friendly solution that empowered the department to design and manage its own inspections, putting the most critical information front and center. The implementation was noted for its ease of use, with personnel able to quickly adopt the new system. A key result was the centralization of all permitting and inspection data into a single, accessible location, significantly improving efficiency. Lieutenant Trent Zulick also highlighted the exceptional support from First Due's client success team, who were responsive and demonstrated a clear commitment to customer needs.

Reading Fire Department

Trent Zulick

Lieutenant Office