Case Study: Roberts Park Fire Protection District achieves faster, safer responses with First Due

Roberts Park Fire Protection District - Customer Case Study

Roberts Park Fire Protection District was facing operational challenges after using the same software for over twenty years. The department needed a new solution, especially after losing the ability to perform EMS reporting with their old system. Deputy Fire Chief Jeffrey Dees sought a platform from a vendor like First Due that could integrate incident reporting with EMS data and provide modern tools for pre-planning and fire prevention.

First Due provided an integrated suite that combined EMS reporting, incident management, and pre-planning into a single platform. The results were immediate, with a new company officer successfully using the pre-plan feature on his first active fire to navigate correctly and access critical property data, enhancing crew safety and confidence. The department achieved full buy-in from personnel, streamlined the inspection process to eliminate redundant paperwork, and is now implementing First Due's assets, scheduling, and Community Connect modules to further improve operations and community engagement.

Roberts Park Fire Protection District

Jeffrey Dees

Deputy Fire Chief