Case Study: Orange Beach Fire Department improves hurricane response and mutual aid coordination with First Due

Orange Beach Fire Department - Customer Case Study

The Orange Beach Fire Department faced the challenge of preparing for and responding to a major hurricane, a situation requiring seamless coordination with mutual aid partners and access to real-time, critical storm data. They utilized the First Due platform to enhance their operational readiness and improve their response capabilities for this severe weather event.

First Due enabled the department to integrate external data sources, such as offshore buoy information for monitoring wind and wave height, directly into their operational workflow. The vendor's client success team quickly implemented these custom data layers upon request. During the storm, mutual aid partners were given instant access to the department’s incident alerts, mapping, and pre-incident plans, eliminating previous delays caused by physical map books. This resulted in a unified operating picture where all crews, including outside task forces, could respond more effectively with the closest unit to any emergency.

Orange Beach Fire Department

Jeff Smith

Deputy Chief