Case Study: Great Falls Fire Rescue modernizes fire and EMS operations with First Due

Expanding Fire Department Operations with First Due in One of Montana's Fastest-Growing Cities

Great Falls Fire Rescue, a fire department in one of Montana's fastest-growing cities, faced the challenge of modernizing its outdated, pen-and-paper-based operations to manage increased community growth and a significant military presence. They needed an all-in-one technology solution to streamline everything from incident reporting to apparatus management and community risk reduction.

The department implemented the interconnected suite of operations from First Due. This solution drastically improved efficiency, with scheduling tasks that once took 45 minutes now completed instantly. Responders gained immediate access to critical pre-plan information on scene, helping to reduce response times and render aid more rapidly. The transition was praised by crews, and Great Falls Fire Rescue continues to expand its use of the First Due platform, including its Community Connect program for proactive risk reduction.

Great Falls Fire Rescue

Mike McIntosh

Assistant Chief-Prevention