Case Study: Rochester Fire Department achieves greater efficiency and centralized operations with First Due

Surpassing Expectations: Igniting Efficiency with the First Due Suite

The Rochester Fire Department needed a solution to streamline its outdated and inefficient processes for fire inspections, pre-plans, and data management. They were using multiple disconnected systems that required personnel to perform cumbersome duplicate data entry with pen and paper in the field. Their challenge was to find a mobile-compatible platform from a vendor like First Due that would centralize this information and eliminate wasted time.

By implementing the First Due suite, the department successfully consolidated its operations. They first used the platform for pre-plans and incident documentation before expanding into the Assets & Inventory module to track work orders for everything from facility maintenance to technology issues. The solution provided a centralized work order board that improved communication and ensured no tasks were missed. First Due's tools brought significant efficiency gains, reduced duplicate data entry, and created a one-stop shop for personnel, setting the stage for further operational improvements.

Rochester Fire Department

Holly Mulholland

Deputy Chief