Case Study: Freeport Fire Department modernizes operations with First Due

Digital Transformation through RMS Consolidation

The Freeport Fire Department faced the challenge of modernizing its operations, which heavily relied on outdated, cumbersome processes like paper binders for pre-plans and Excel spreadsheets for scheduling. This fragmentation was compounded when their external EMS reporting vendor sunsetted its software, forcing them to seek a new solution. They turned to First Due to consolidate their records management system (RMS) and bring their entire operation under a single, modern platform.

By implementing First Due's unified RMS platform, the department consolidated pre-plans, inspections, asset tracking, and EMS reporting into one system with a single login. This solution provided crews with instant digital access to critical information, such as hydrant locations and water main data, right at their fingertips. The results were a dramatically modernized operation, streamlined workflows, and significantly improved efficiency for both firefighters and officers. The department also highlighted the exceptional, knowledgeable customer success team at First Due as a key differentiator that ensured a smooth and successful transition.

Freeport Fire Department

Adam LeFevre

Firefighter/Paramedic