Case Study: Hartsdale Fire Department saves institutional knowledge and improves response with First Due

Saving Institutional Knowledge & Enabling Field Access to Comprehensive Pre-Plans

The Hartsdale Fire Department faced a significant challenge with its pre-planning process. Before working with First Due, critical information like building pre-plans and hydrant locations was stored in inefficient paper binders and hand-drawn maps, which were inaccessible to first responders during emergencies. This lack of immediate, comprehensive data meant crews were often arriving at complex incidents without a clear understanding of the building layout or available resources, hindering their response effectiveness and safety.

First Due implemented its platform to centralize and digitize all of the department's critical data. The solution integrated assessor data, GIS information, and the department's own historical pre-plans into an accessible digital dashboard. This provided responders with instant access to building layouts, hydrant locations, and vital safety information en route to and on scene. The results were a dramatically improved situational awareness, safer and faster response times, and the preservation of institutional knowledge from veteran firefighters, ultimately leading to more effective emergency operations for the community.

Hartsdale Fire Department

Doug Palmesi

Fire Captain