Case Study: Town of Essex Fire Department improves community response and RMS operations with First Due

Town of Essex Fire Department - Customer Case Study

The Town of Essex Fire Department sought a new Records Management System (RMS) provider after their previous vendor failed to deliver on promises and provided inadequate customer support. They needed an all-in-one software package to handle NFIRS data, property management, and pre-planning, and were drawn to First Due because of its comprehensive RMS suite and the exceptional support demonstrated during the initial sales process.

First Due implemented its full RMS suite, which was quickly adopted by the department, including previously skeptical veteran firefighters. The team's responsive support was crucial, especially during a unique use case where the Community Connect module was rapidly deployed on a weekend to manage a COVID-19 test kit distribution. This initiative increased Community Connect sign-ups from 300 to nearly 900 households and provided critical data to the town. The department highly values the pre-planning module and the system's overall ease of use, which has made operations more efficient.

Town of Essex Fire Department

John Planas

Fire Marshal