Case Study: Grapevine Fire Department improves pre-incident planning and emergency response with First Due

Grapevine - Pre-plan Excellence for Every Occupancy Type

The Grapevine Fire Department faced significant challenges with its outdated, inefficient pre-incident planning process. Relying on hand-drawn tactical maps and physical box books, crews struggled to access and prioritize critical structural information for commercial occupancies and target hazards during emergency responses. This system was cumbersome and difficult to keep current, hindering operational efficiency and safety.

By implementing First Due's pre-planning platform and its Community Connect engagement tool, the department digitized its tactical maps and created detailed, accessible digital pre-plans for all occupancy types. This solution from First Due provided crews with immediate access to vital information, including hazardous material specifics and resident-submitted details, directly during a response. The results include a vastly more efficient response process and phenomenal community engagement, with hundreds of residents signing up monthly for Community Connect to provide life-saving information about their homes.

Grapevine Fire Department

Stuart Grant

Assistant Chief of Fire & EMS Operations