Case Study: Hershey Volunteer Fire Department improves ISO rating with First Due

Hershey Volunteer Fire Department - Customer Case Study

The Hershey Volunteer Fire Department sought to improve its outdated pre-planning data and processes ahead of an Insurance Services Office (ISO) audit. Their previous ISO evaluation was challenging due to obsolete map books and a lack of accessible property information, which risked a poor rating.

By implementing First Due's software, the department digitized its data, creating over 12,000 property pre-plans. This allowed them to provide the ISO auditor with immediate, comprehensive access to critical infrastructure details. As a direct result of using First Due, the department received full credit for the pre-planning section of its audit, significantly improving its score. The solution also proved highly functional for crews in the field, providing real-time data during incident responses.

Hershey Volunteer Fire Department

Rodney Sonderman

Fire Chief