Customer Thermometer B2B Case Studies & Customer Successes

Customer Thermometer is the only customer satisfaction survey customers can answer from their inbox, giving you industry-leading response rates. It is an easy and unique way to gather the thoughts of your customers. Write, create and send beautiful, branded emails in seconds. Your customers click directly from their email inbox. You track their responses in real time.

Administrate achieves real-time, one-click training satisfaction feedback with Customer Thermometer

Administrate

Advantage Technologies achieves a dramatic increase in customer feedback with Customer Thermometer

Advantage Technologies

Josh Currier

Operations Director

Allen Associates achieves higher satisfaction and improved retention with Customer Thermometer

Allen Associates

Kate Allen

Managing Director

AnyPerk achieves streamlined 1‑click customer feedback with Customer Thermometer

AnyPerk

Nichole Jordan

Vice President of Customer Success

BIBO achieves high (80%+) customer response rates with Customer Thermometer

BIBO

Dani Sanders

Customer Services Officer

BT Conferencing achieves high response rates and top customer service levels with Customer Thermometer

BT Conferencing

Mark Hopwood

Head of Service Management and Deployment

CMD Ltd achieves regular employee pulse checks and stays connected during COVID-19 with Customer Thermometer

CMD

Fond Technologies (employee engagement specialists) achieves instant, actionable customer feedback with Customer Thermometer

Fond Technologies

David Lahey

VP, Customer Success & Sales Operations

GigMasters achieves 50% survey response rates and real-time service improvements with Customer Thermometer

GigMasters

Jeremy Jones

Operations Director

Global Business Enterprise Company improves candidate experience and response rates with Customer Thermometer

Global Business Enterprise Company

Glossier achieves continuous customer insight and stronger loyalty with Customer Thermometer

Glossier

Grant McGregor achieves real-time NPS-driven customer loyalty and service improvement with Customer Thermometer

Grant McGregor

Katerina Konstantinou

Operations Manager

Personalization holds the key to customer satisfaction for Helix

Helix

Katie Dawson

Director of Customer Experience

High Point Networks achieves 5x feedback response and NPS in the 90s with Customer Thermometer

High Point Networks

Brandon Conkins

High Point Networks

HiTech Computers achieves 80% response rates and actionable customer feedback with Customer Thermometer

HiTech Computers

Richard Raue

Chief Executive Officer

Hivelocity achieves real-time customer insight and reduced churn with Customer Thermometer

Hivelocity

Rick Nicholas

VP of Colocation and Managed Services

Indeed Prime (Indeed) achieves 10× increase in candidate responses with Customer Thermometer

Indeed

Crystal Zilliox

Manager

How Infiniti Telecommunications monitors CSAT across its units and partners

Infiniti Telecommunications

Jack Brunsdon and Son achieves a 66% response rate and transforms customer feedback with Customer Thermometer

Jack Brunsdon and Son

Lands' End achieves 6× response rates and 91%+ top CSAT with Customer Thermometer

Lands’ End

Zach Munns

Senior Project Manager

Lanteria achieves higher response rates and actionable client feedback with Customer Thermometer

Lanteria

Lloyd’s Register achieves higher candidate satisfaction and real-time recruitment KPIs with Customer Thermometer

Lloyd’s Register

Greg Allen

Global Head of Resourcing

Marin Software achieves 5x higher survey response rates and actionable customer insights with Customer Thermometer

Marin Software

Andy Bauer

Support Services Manager

MasteryPrep achieves real-time customer insight and measurable feedback with Customer Thermometer

MasteryPrep

Jillian Musso

School Support Manager

Moonfruit achieves higher customer happiness and faster service recovery with Customer Thermometer

Moonfruit

Matt Casey

Moonfruit

New CMI (CMI) achieves helpdesk excellence and higher client retention with Customer Thermometer

NewCMI

Michael O’Neill

Managed Services Director

Numeric Eight achieves industry-leading NPS and improved employee wellbeing with Customer Thermometer

Numeric Eight

Andrew Rootes

Sales and Marketing

NYC International Law Firm achieves actionable internal feedback and faster document turnaround with Customer Thermometer

NYC International Law Firm

How our tech support survey helps this MSP keep its customers

Oxford Mac Solutions

Khalid Mehmood

Chief Executive Officer

Pan Pac Forest Products achieves 64% response rate and real-time CSAT insights with Customer Thermometer

Pan Pac Forest Products

Jason Simons

IT Manager

ParcelPoint achieves new business growth with Customer Thermometer

ParcelPoint

Matt Gould

Operations Director

ParentPay achieves real-time CSAT visibility and 5,000 monthly responses with Customer Thermometer

ParentPay

Phil Moran

Operations Director

phs Compliance achieves real-time customer feedback and rapid issue resolution with Customer Thermometer

phs Compliance

Emily Vernon

Joint Managing Director

PLATF9RM achieves real-time member feedback and improved NPS with Customer Thermometer

PLATF9RM

Jessica Samson

Community Lead

PPSPower achieves dramatically higher customer feedback response rates with Customer Thermometer

PPSPower

Stephen Peal

Managing Director

RE/MAX increases testimonials and public reviews with Customer Thermometer

RE/MAX

Eric Rehling

Owner

The 20 achieves rapid, actionable CSAT insights to drive MSP growth with Customer Thermometer

The 20

Jonathan Blakey

Chief Information Officer

Tobermore achieves customer experience excellence with Customer Thermometer

Tobermore

Roisin O’Kane

Commercial Marketing Manager

TOOTRiS achieves deeper customer engagement and faster support resolution with Customer Thermometer

TOOTRiS

Eric Cutler

Chief Marketing Officer

Vanarama achieves real-time customer feedback and faster issue resolution with Customer Thermometer

Vanarama

Jon Gilbert

Operations Director

Victorian Plumbing achieves 106% increase in advisors meeting Temperature Score KPI and improved customer service with Customer Thermometer

Victorian Plumbing

Joe Pascoe

Senior Marketing Manager

No matching case studies

Featured Companies

Basware

62 Case Studies

NetIQ

188 Case Studies

Almabase

43 Case Studies