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Administrate
Customer Thermometer
Customer Thermometer is the only customer satisfaction survey customers can answer from their inbox, giving you industry-leading response rates. It is an easy and unique way to gather the thoughts of your customers. Write, create and send beautiful, branded emails in seconds. Your customers click directly from their email inbox. You track their responses in real time.
Case Studies
Showing 41 Customer Thermometer Customer Success Stories
Survey software dramatically ups customer feedback for Advantage Technologies
Advantage Technologies
Josh Currier
Operations Director
How Allen Associates succeeded by putting service over sales
Allen Associates
Kate Allen
Managing Director
AnyPerk - Customer Case Study
AnyPerk
Nichole Jordan
Vice President of Customer Success
BIBO endorses Customer Thermometer
BIBO
Dani Sanders
Customer Services Officer
Why BT Conferencing uses Customer Thermometer
BT Conferencing
Mark Hopwood
Head of Service Management and Deployment
How CMD is using pulse surveys to stay connected during the pandemic
CMD
Fond Technologies - Customer Case Study
Fond Technologies
David Lahey
VP, Customer Success & Sales Operations
GigMasters - Customer Case Study
GigMasters
Jeremy Jones
Operations Director
How to create a candidate survey
Global Business Enterprise Company
How customer feedback drives the Glossier phenomenon
Glossier
Scotland’s No.1 MSP drives success using Customer Thermometer’s real time NPS feedback
Grant McGregor
Katerina Konstantinou
Operations Manager
Personalization holds the key to customer satisfaction for Helix
Helix
Katie Dawson
Director of Customer Experience
High Point Networks - Customer Case Study
High Point Networks
Brandon Conkins
High Point Networks
HiTech Computers run ConnectWise surveys using Customer Thermometer
HiTech Computers
Richard Raue
Chief Executive Officer
How Hivelocity delivers ultimate customer centricity
Hivelocity
Rick Nicholas
VP of Colocation and Managed Services
Indeed - Customer Case Study
Indeed
Crystal Zilliox
Manager
How Infiniti Telecommunications monitors CSAT across its units and partners
Infiniti Telecommunications
Why Customer Thermometer has transformed this business
Jack Brunsdon and Son
Retailer Lands’ End shares its success using Customer Thermometer
Lands’ End
Zach Munns
Senior Project Manager
Lanteria - Customer Case Study
Lanteria
How Lloyds Register surveys its unsuccessful candidates
Lloyd’s Register
Greg Allen
Global Head of Resourcing
How Marin Software obtains actionable customer feedback
Marin Software
Andy Bauer
Support Services Manager
How MasteryPrep is raising the bar in feedback excellence
MasteryPrep
Jillian Musso
School Support Manager
Moonfruit - Customer Case Study
Moonfruit
Matt Casey
Moonfruit
CMI setting the bar for MSP helpdesk support
NewCMI
Michael O’Neill
Managed Services Director
Numeric Eight puts employee wellbeing first and hits top NPS scores with Customer Thermometer
Numeric Eight
Andrew Rootes
Sales and Marketing
NYC International law firm relies on Customer Thermometer for internal feedback
NYC International Law Firm
How our tech support survey helps this MSP keep its customers
Oxford Mac Solutions
Khalid Mehmood
Chief Executive Officer
Pan Pac Forest Products - Customer Case Study
Pan Pac Forest Products
Jason Simons
IT Manager
How ParcelPoint uses Customer Thermometer to win new business
ParcelPoint
Matt Gould
Operations Director
ParentPay Passes CSAT Exam With Flying Colors
ParentPay
Phil Moran
Operations Director
Putting customers at the heart of phs Compliance’s service
phs Compliance
Emily Vernon
Joint Managing Director
PLATF9RM talks co-working customer satisfaction
PLATF9RM
Jessica Samson
Community Lead
PPSPower Plugs Customer Thermometer Into Exclaimer Engine To Supercharge Customer Feedback
PPSPower
Stephen Peal
Managing Director
Why this RE/MAX Realtor chose Customer Thermometer
RE/MAX
Eric Rehling
Owner
How The 20 uses Customer Thermometer to help MSPs reach their ultimate growth potential
The 20
Jonathan Blakey
Chief Information Officer
Paving the Way to Customer Experience Excellence with Tobermore
Tobermore
Roisin O’Kane
Commercial Marketing Manager
How TOOTRiS Uses Customer Feedback as a Springboard Into Deeper Customer Engagement
TOOTRiS
Eric Cutler
Chief Marketing Officer
How Vanarama responds to customer feedback in real time
Vanarama
Jon Gilbert
Operations Director
Customer excellence using feedback at Victorian Plumbing
Victorian Plumbing
Joe Pascoe
Senior Marketing Manager
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