Case Study: Advantage Technologies achieves a dramatic increase in customer feedback with Customer Thermometer

Survey software dramatically ups customer feedback for Advantage Technologies

Advantage Technologies, an IT Managed Services Provider with more than 600 clients across seven states, was struggling to get regular, actionable customer feedback—mostly hearing only from unhappy clients and finding native survey tools (including ConnectWise’s) too long-winded. To change that they adopted Customer Thermometer’s 1‑click survey for ConnectWise to make feedback fast and frictionless.

Customer Thermometer’s simple, one‑question survey was implemented in under an hour and integrated with Advantage’s workflow (with automatic follow‑up calls on yellow/amber or lower responses and a real‑time ratings wallboard). The result was a surge in responses and comments, clearer, faster conversations with clients, and the ability to recognize technicians—with roughly 97–98% of ratings returning green or above—demonstrating measurable improvement in feedback volume and customer engagement.

Advantage Technologies

Josh Currier

Operations Director