Case Study: BIBO achieves high (80%+) customer response rates with Customer Thermometer

BIBO endorses Customer Thermometer

BIBO, a new water dispenser company that differentiates itself through exceptional customer service, needed an easy, reliable way to capture customer feedback and drive referrals in a crowded market. Dani Sanders, BIBO’s customer services officer, has used Customer Thermometer for over a year to monitor service performance and ensure the team delivers the experience that sets BIBO apart.

BIBO implemented Customer Thermometer’s feedback tool to collect quick, actionable responses after customer interactions. The solution proved simple to use and highly effective: response rates are “in the high 80%,” helping BIBO validate service quality, generate referrals, and continuously improve — results BIBO says make Customer Thermometer indispensable.

BIBO

Dani Sanders

Customer Services Officer