Case Study: Fond Technologies (employee engagement specialists) achieves instant, actionable customer feedback with Customer Thermometer

Fond Technologies - Customer Case Study

Fond Technologies, Inc., an employee engagement specialist trusted by brands such as Visa, Salesforce and Weight Watchers, needed a way to capture and act on feedback in real time so it could demonstrate to clients that it models the engagement practices it promotes. To solve this, Fond selected Customer Thermometer and its market-leading 1‑click email feedback solution.

Customer Thermometer deployed a “thermometer” in Fond’s support-case close emails, giving customers a traffic-light response (Excellent/Good/OK/Unhappy) in seconds. The solution delivers real-time, actionable data and statistics that let Fond benchmark performance, celebrate positive feedback and immediately address issues—improving support responsiveness and the overall experience—while Fond praised Customer Thermometer’s highly responsive support.

Fond Technologies

David Lahey

VP, Customer Success & Sales Operations