Case Study: Lloyd’s Register achieves higher candidate satisfaction and real-time recruitment KPIs with Customer Thermometer

How Lloyds Register surveys its unsuccessful candidates

Lloyd’s Register, a global engineering and maritime classification organisation, interviews thousands of candidates each year across energy, marine, rail and consulting. To ensure rejected applicants still had a positive experience and to benchmark its recruitment process, LR needed a fast, low‑burden survey of unsuccessful candidates — so the talent team began running fortnightly one‑click surveys using Customer Thermometer.

Customer Thermometer’s one‑click candidate survey and real‑time dashboard gave LR (more than 25 recruiters) a central view of satisfaction by person, country and role type and allowed KPIs to be set against those results. By using Customer Thermometer, LR can quickly pinpoint and investigate issues, maintain high interview satisfaction and keep rejected candidates engaged for future roles.

Lloyd’s Register

Greg Allen

Global Head of Resourcing