Case Study: HiTech Computers achieves 80% response rates and actionable customer feedback with Customer Thermometer

HiTech Computers run ConnectWise surveys using Customer Thermometer

HiTech Computers, a Louisiana-based Healthcare IT specialist led by Richard Raue, was looking for a consistent, low-friction way to measure client satisfaction beyond the occasional informal note. The company added Customer Thermometer’s 1-click survey tool into its ConnectWise ticket emails to capture regular, honest feedback and track service quality.

Customer Thermometer’s ConnectWise integration delivered immediate, measurable results: an ~80% response rate with two‑thirds of respondents leaving comments, more than 100 “gold star” top ratings in two months, and a jump to 3–4 usable testimonials per day (versus about one per month previously). HiTech now uses Customer Thermometer’s widgets and alerts for real-time recognition, customer recovery, and marketing, turning feedback into staff incentives and published testimonials.

HiTech Computers

Richard Raue

Chief Executive Officer