Case Study: Lanteria achieves higher response rates and actionable client feedback with Customer Thermometer

Lanteria - Customer Case Study

Lanteria, a Boston-based developer of HR, Talent, Performance and Learning management software for SharePoint and Office365, needed a reliable way to collect honest customer service feedback from busy clients. To solve this, they began using Customer Thermometer’s 1‑click feedback solution in November 2016 to capture client opinions on service quality, response times and issue resolution.

Lanteria integrated Customer Thermometer with their Zendesk ticketing system so every closed support ticket triggers an immediate 1‑click survey. Customer Thermometer proved stable and convenient, giving Lanteria timely, actionable feedback to improve support processes and prioritize client needs — a change the company credits with helping them learn from customers and enhance service quality.

Lanteria