Case Study: RE/MAX increases testimonials and public reviews with Customer Thermometer

Why this RE/MAX Realtor chose Customer Thermometer

RE/MAX Realtor® Eric Rehling of RE/MAX READY, PA faced a common real estate challenge: getting more authentic customer testimonials and honest feedback to build credibility. Despite offering $50 Amazon incentives, response rates were negligible, so RE/MAX turned to Customer Thermometer to simplify feedback collection and better understand what clients were really thinking.

Customer Thermometer provided a 1‑click email feedback tool (and the upgraded Customer Thermometer 2.0) that made leaving a rating effortless and encouraged follow‑up comments; it also routes satisfied customers to public review sites like Zillow and Trulia via custom icons/ads. Using Customer Thermometer increased response and testimonial capture, delivered “twice as much value for money” with the 2.0 features, and enabled RE/MAX to convert positive ratings into visible public reviews.

RE/MAX

Eric Rehling

Owner