Case Study: Jack Brunsdon and Son achieves a 66% response rate and transforms customer feedback with Customer Thermometer

Why Customer Thermometer has transformed this business

Jack Brunsdon and Son, a world-class window and door manufacturer celebrating 50 years in business, faced declining customer feedback as paper surveys and letters dried up. They needed a simple way to capture timely insights, so they adopted Customer Thermometer’s one-click feedback tool to regain direct customer responses.

Customer Thermometer was embedded across their operations, delivering a 66% response rate and a steady stream of comments that now populate their "Happy Customers" page. Jack Brunsdon and Son use Customer Thermometer feedback to drive service improvements and even link positive responses to employee bonuses, boosting customer service and staff motivation.

Jack Brunsdon and Son