Case Study: MasteryPrep achieves real-time customer insight and measurable feedback with Customer Thermometer

How MasteryPrep is raising the bar in feedback excellence

MasteryPrep, a Louisiana-based ACT test-prep provider focused on serving underprivileged students, faced a challenge scaling consistent, timely customer feedback: periodic NPS blasts weren’t enough to track how teachers and schools felt in real time. To close that gap they selected Customer Thermometer’s 1-click email feedback solution to capture instant, easy-to-complete responses from teachers and administrators after key interactions and events.

Customer Thermometer was quickly installed and delivered traffic-light, 1-click surveys via email, enabling MasteryPrep to spot “red lights” and resolve issues in real time, measure the success of school boot-camps, and replace guesswork with weekly, actionable metrics. The result: improved visibility and transparency across teams, a measurable boost in staff morale through “gold star” recognition, faster issue resolution, and a reliable way to track and repeat what works for teachers and students.

MasteryPrep

Jillian Musso

School Support Manager