Case Study: AnyPerk achieves streamlined 1‑click customer feedback with Customer Thermometer

AnyPerk - Customer Case Study

AnyPerk, a San Francisco–based employee engagement platform, needed a simple way to source customer survey feedback on its Salesforce Desk support cases without adding survey fatigue. AnyPerk’s customer success team turned to Customer Thermometer, using its Desk.com integration and 1‑click temperature surveys to capture satisfaction on every resolved support interaction.

Customer Thermometer’s one‑click surveys were embedded into AnyPerk’s Desk workflow, giving customers a low‑effort way to rate service. The approach covers roughly a thousand resolved cases a month, provides a clear Temperature Rating used as an internal benchmark, and enables month‑over‑month and year‑over‑year tracking—helping AnyPerk quickly surface negative feedback, improve support recovery, and boost customer loyalty.

AnyPerk

Nichole Jordan

Vice President of Customer Success