AirAsia achieves 98% reduction in wait times and 75% self‑service rate with Ada
AirAsia
Adam Geneave
Head of Customer Happiness
B2B Case Studies Featuring AirAsia as the Customer
Explore case studies featuring AirAsia as the customer — learn how vendors and partners helped AirAsia solve real business challenges.
Case Studies
Showing 22 Success Stories about Software and Services used by AirAsia
AirAsia Turning to Google Cloud to refine pricing, increase revenue, and improve customer experience
AirAsia
Lye Kong Wei
Chief of Data Science, Group Head
AirAsia flies high with Oracle Cloud innovations
AirAsia
Tony Fernandes
AirAsia
AirAsia Reduces Wait Time by 98% in 4 Weeks by Automating with Ada
AirAsia
Bayley Clark
Head, Customer Happiness
Airlines: Utilizing Social Data To Serve Travellers Better
AirAsia
Ibnu Ambara
Social Media and Digital Marketing Department
AirAsia flies high with Oracle Cloud innovations
AirAsia
Tony Fernandes
Chief Executive Officer
AirAsia achieves 70% reduction in processing costs and 50% faster approvals with Esker's Accounts Payable automation
AirAsia
Teoh Choon Wei
Head, Finance Business Improvement
AirAsia achieves accelerated hiring and 48% reduction in interview scheduling time with Eightfold
AirAsia
Olivia Aw
Senior Technology Recruitment Lead
Send Notifications from Workday to Work Chat
AirAsia achieves global HR scalability and mobile workforce agility with Workday Human Capital Management
AirAsia
Ananda Ramachandran
Head of People Technology
AirAsia achieves streamlined maintenance operations and reduced AOG risk with Swiss AviationSoftware's AMOS
AirAsia
Juswil Adriani
Engineer and Former AMOS Project Manager
zmek Dynamic Creative takes retargeting ROI to new altitude for Indonesia AirAsia
AirAsia
Ina Nurulita
Digital Marketing Manager
AirAsia achieves unified, faster multi-channel customer support with Salesforce
AirAsia
Mimi Phua
Group Head of Customer Happiness
AirAsia achieves refined pricing, increased revenue, and improved customer experience with Google Cloud Platform
AirAsia
Nikunj Shanti
Chief Data and Digital Officer
AirAsia achieves stronger global communication and operational performance with Workplace from Meta
AirAsia achieves real-time communication and improved operational performance with Workplace from Meta
AirAsia
Attila Emam
Head of Culture and Internal Communications
AirAsia achieves a 17-point ad recall lift and 58X return on ad spend with Facebook
AirAsia
Aaron Philip Thomas
Group Digital Marketing Manager
AirAsia achieves $30–50M in fuel and operational savings with GE Digital's Flight Efficiency Services
AirAsia - Customer Case Study
AirAsia achieves higher-quality, cost-effective senior hires with LinkedIn Talent Solutions
AirAsia
Zamrah Ismail
Country Head, People Department
AirAsia achieves improved treasury visibility and SSC efficiency with Reval
AirAsia
Naresh Alagan
CEO
zmek Dynamic Creative takes retargeting ROI to new altitude for Indonesia AirAsia
AirAsia
Ina Nurulita
Digital Marketing Manager
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