LinkedIn
Facebook
Youtube
X
Visit WebsiteAirAsia Reduces Wait Time by 98% in 4 Weeks by Automating with Ada
AirAsia
Bayley Clark
Head, Customer Happiness
Ada
Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Their industry-leading clients like Telus, Upwork and Shopify, trust them to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.
Case Studies
Showing 26 Ada Customer Success Stories
AirAsia - Customer Case Study
AirAsia
Adam Geneave
Head of Customer Happiness
How Ada Elevated Betsson Group’s Award-Winning CX
Betsson
Aleksej Ander
Operations Manager
ClickUp elevates their customer experience with Ada’s generative AI Agent
ClickUp
Jimmy Sullivan
Manager of Digital Support
How Ada became Coffee Meets Bagel’s Match by Saving Their Agents 3 hours a day
Coffee Meets Bagel
Melissa Rosen
Head of Customer Experience
How Digicel Exceeded Their CX Goals & Customer Expectations With Ada
Digicel
Neil O’Hanlon
Director of CX
Grab Enhances CX With a Multilingual Automated Messenger Experience
Grab
Elaine Neo
Marketing Tech & Operations Manager
Indigo Capitalizes on Data-Driven Customer Delivery Experiences
Indigo
Wayne MacGregor
Director of Logistics
Empowering an emerging global business to scale international support with Ada
Industry Leading Educaitonal Company
IPSY uses Ada to unify CX across their beauty subscription brand
Ipsy
Anna Skidmore
Vice President of Customer Care
How Ada led Canada’s fastest-growing telco to automate 2M+ conversations in one year
Leading Canada Telecommunication Company
Ada Helps Client Provide Around the Clock, Instant, Global IT and HR Support
Leading Enterprise Client
LiteBit Decreased Ticket Handle Time by Over 90% Using Ada
LiteBit
LiteBit - Customer Case Study
LiteBit
Bas Lucieer
ACX and Business Intelligence Engineer
Ada Empowers Moka to Make Strategic Decisions About the Brand’s Growth
Moka
Cloe Tetreault-Tremblay
Head of Customer Success
Neptune Flood customers self-serve day-to-day, including during natural disasters
Neptune Flood
Jean-Luc Eckstein
Chief Customer Officer
Photobox uses Ada to scale up support for the holiday season and beyond
Photobox
Wayne Grimshawe
Group Director of Customer Care
How Ada's accessible AI has enabled Qapital—the popular personal finance app—to instantly solve 25k customer service inquires per month
Qapital
Nimrod Barnea
Vice President of Customer Experience
How Ada helped Raise drive better CX using AI
Raise
Erin Brusseau
VP, Operations
Shapermint Uses Ada to Increase Sales Generated by Customer Service Team
Shapermint
Massimiliano Tirocchi
Co-founder and CMO
Square - Customer Case study
Square
How Tango Card Uses Ada to Provide Rewarding Automated Brand Experiences
Tango Card
Walter Tucker
Director of Support
Tile achieves 291% return on CX investments with Ada and Zendesk
Tile
Justin Michaud
Senior Manager of Customer Support
Wave Financial Saw 5x Return on Investment After Only 12 Months Using Ada
WAVE
Dennis Woo
Senior Director of Customer Experience
Wealthsimple innovates in customer service with Ada’s AI Agent
Wealthsimple
Christine Farrugia
VP, Client Experience & Strategy
The World’s Fastest Growing Company, Delivers on Customer Experience with Ada
Zoom
Alicia Ramirez
Manager of Marketing Operations and Enablement
No matching case studies
