Ada B2B Case Studies & Customer Successes

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Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Their industry-leading clients like Telus, Upwork and Shopify, trust them to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.

Case Studies

Showing 28 Ada Customer Success Stories

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AirAsia Reduces Wait Time by 98% in 4 Weeks by Automating with Ada

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AirAsia achieves 98% reduction in wait times and 75% self‑service rate with Ada

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How Ada Elevated Betsson Group’s Award-Winning CX

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Cebu Pacific achieves higher CSAT and faster resolutions with Ada

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ClickUp elevates their customer experience with Ada’s generative AI Agent

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Coffee Meets Bagel saves agents 3 hours a day and cuts ticket volume 50% with Ada

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How Digicel Exceeded Their CX Goals & Customer Expectations With Ada

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Grab Enhances CX With a Multilingual Automated Messenger Experience

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Indigo Capitalizes on Data-Driven Customer Delivery Experiences

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Industry Leading Educational App scales 24/7 global support and cuts email tickets by 20% with Ada

IPSY achieves 943% ROI and better customer support with Ada

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Leading Canada Telecommunication Company automates 2M+ conversations in one year with Ada

Ada Helps Client Provide Around the Clock, Instant, Global IT and HR Support

LiteBit achieves 90%+ ticket handle time reduction with Ada

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LiteBit Decreased Ticket Handle Time by Over 90% Using Ada

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Ada Empowers Moka to Make Strategic Decisions About the Brand’s Growth

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monday.com achieves major efficiency gains with Ada's AI Agent

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Neptune Flood cuts support costs and speeds resolution with Ada

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IPSY achieves 943% ROI and faster resolutions with Ada

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Qapital achieves 24/7 instant support and solves 25,000 customer inquiries per month with Ada

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How Ada helped Raise drive better CX using AI

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Shapermint Uses Ada to Increase Sales Generated by Customer Service Team

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Square achieves 55% containment and significant cost savings with Ada

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Tango Card Achieves 70% Containment and Faster Response Times with Ada

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Tile achieves 291% return on CX investments with Ada and Zendesk

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Wave Financial Saw 5x Return on Investment After Only 12 Months Using Ada

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Wealthsimple innovates in customer service with Ada’s AI Agent

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The World’s Fastest Growing Company, Delivers on Customer Experience with Ada

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