Case Study: AirAsia achieves 70% reduction in processing costs and 50% faster approvals with Esker's Accounts Payable automation

Reducing processing costs by 70% & standardizing processes at global Shared services center

AirAsia Global Shared Services (AGSS) centralizes accounts payable for nine AirAsia subsidiaries and processes over 180,000 invoices a year. AGSS struggled with lengthy manual invoice handling, limited control and visibility across entities, paper-based records, slow approvals and difficulty accessing tax and status information.

By implementing Esker’s cloud-based Accounts Payable automation—using a single inbox, auto-capture, three-way matching, centralized data, dashboards, a supplier portal and digital approvals—AirAsia standardized processes and enabled remote continuity. The program cut processing costs by 70%, increased processing speed by 70%, sped approvals by 50%, and delivered better visibility, workload tracking and supplier communication.

AirAsia

Teoh Choon Wei

Head, Finance Business Improvement