Uniphore B2B Case Studies & Customer Successes

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Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. They make it possible for every voice, on every call, to be truly heard.

Case Studies

Showing 35 Uniphore Customer Success Stories

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How Albertsons Uses ActionIQ to Provide Personalized, Real-Time Customer Experiences

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How Atlassian’s Composable Stack Moves Fast

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How Atlassian Kicked Growth into High Gear

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How Autodesk Implemented CDP Technology to Master the Move to a Subscription Model

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BASIX Sub-K achieves secure, scalable mobile voice banking for last-mile financial inclusion with Uniphore

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Consumer finance market leader in Vietnam achieves increased collections and sales efficiency with Uniphore’s U-Analyze

DuploCloud scales sales and halves onboarding time with Uniphore's Q for Sales

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e.l.f. Cosmetics achieves personalized customer experiences and increased brand loyalty with Uniphore

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How e.l.f. Beauty Uses ActionIQ to Enhance Customer Experience and Drive Brand Loyalty

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Global Business Process Outsourcing Company achieves 100% call monitoring and sentiment analysis with Uniphore's U-Analyze™

Global Media Brand - Customer Case Study

Media Use Cases Increase Efficiency, Productivity & Revenue

$5B+ Retailer Delivers Double-Digit Growth Through Modern Audience Orchestration

Global Multi-Title Media Company - Customer Case Study

Global Telco - Customer Case Study

Leading US Health Insurance Company achieves 80% reduction in after-call work, 20% lower AHT and $6M annual savings with Uniphore’s U-Assist™

Large International Banking Group achieves 100% investor-call monitoring and 50% reduction in compliance auditing with Uniphore U-Analyze

Leading Indian NBFC doubles field-agent productivity, halves travel costs and virtually eliminates fraud with Uniphore

Lunavi Accelerates Sales Onboarding by 50% with Uniphore

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Luxury Retailer - Customer Case Study

Luxury Retailer - Customer Case Study

How Michael Kors Uses ActionIQ to Thrive in a Cookieless World

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Multi-Tier loyalty Company - Customer Case Study

Multinational Life Insurance Company achieves enhanced customer experience and increased self‑service with Uniphore's U‑Self Serve™

Pandora Powers Subscriber Growth and Retention Through a Scalable CDP

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Pandora - Customer Case Study

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State Collection Service Automates Collections and Elevates Customer Experience

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The New York Times - Customer Case Study

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How The Washington Post Turns New Readers Into Brand Loyalists

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The Washington Post achieves 131% growth in reader acquisition with Uniphore's ActionIQ

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TouchPoint (customer) achieves 24-hour multilingual voice surveys and 70% CAPEX savings with Uniphore (solution provider)

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Vera Bradley Returns to Growth with Transformational Vision

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Vera Bradley - Customer Case Study

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WW Boosts Subscriber Engagement and Retention

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One of the World's Largest Telecommunications Providers achieves 30% reduction in after-call work and a 60-second average handle time cut with Uniphore U-Assist After-Call

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