Uniphore B2B Case Studies & Customer Successes

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Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. They make it possible for every voice, on every call, to be truly heard.

Case Studies

Showing 35 Uniphore Customer Success Stories

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Albertsons achieves personalized real-time customer engagement with ActionIQ

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Atlassian accelerates audience creation and drives revenue with Uniphore’s composable CDP

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Atlassian achieves faster campaigns and higher conversions with Uniphore

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Autodesk achieves personalized customer journeys with Uniphore

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BASIX Sub-K achieves secure, scalable mobile voice banking for last-mile financial inclusion with Uniphore

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Consumer finance market leader in Vietnam achieves increased collections and sales efficiency with Uniphore’s U-Analyze

DuploCloud scales sales and halves onboarding time with Uniphore's Q for Sales

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e.l.f. Cosmetics achieves personalized customer experiences and increased brand loyalty with Uniphore

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e.l.f. Cosmetics boosts personalized customer experiences with Uniphore

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Global Business Process Outsourcing Company achieves 100% call monitoring and sentiment analysis with Uniphore's U-Analyze™

Global Media Brand - Customer Case Study

Global Media Organization improves campaign efficiency and analytics with Uniphore

Global Multi-Banner Retailer achieves double-digit growth with Uniphore's CDP

a global multi-title media company boosts paid subscriptions and cuts CPA with Uniphore

Global Telco - Customer Case Study

Leading US Health Insurance Company achieves 80% reduction in after-call work, 20% lower AHT and $6M annual savings with Uniphore’s U-Assist™

Large International Banking Group achieves 100% investor-call monitoring and 50% reduction in compliance auditing with Uniphore U-Analyze

Leading Indian NBFC doubles field-agent productivity, halves travel costs and virtually eliminates fraud with Uniphore

Lunavi achieves 2X sales productivity with Uniphore Sales Interaction Agent

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a luxury retailer reduces attrition and retains valuable customers with Uniphore AIQ

a luxury retailer boosts email engagement and customer LTV with Uniphore AIQ

Michael Kors reduces acquisition costs and improves attribution with ActionIQ

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a multi-tier loyalty company increases program engagement and membership with Uniphore

Multinational Life Insurance Company achieves enhanced customer experience and increased self‑service with Uniphore's U‑Self Serve™

Pandora Achieves Subscriber Growth and Retention with Uniphore

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Pandora - Customer Case Study

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State Collection Service boosts collections and patient experience with Uniphore Self Service Agent

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The New York Times achieves lower churn and higher conversion with ActionIQ

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The Washington Post boosts reader loyalty with Uniphore

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The Washington Post achieves 131% growth in reader acquisition with Uniphore's ActionIQ

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TouchPoint (customer) achieves 24-hour multilingual voice surveys and 70% CAPEX savings with Uniphore (solution provider)

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Vera Bradley Returns to Growth with Uniphore

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Vera Bradley increases repeat purchases with ActionIQ

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Weight Watchers boosts subscriber engagement and retention with Uniphore

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One of the World's Largest Telecommunications Providers achieves 30% reduction in after-call work and a 60-second average handle time cut with Uniphore U-Assist After-Call

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