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Visit WebsiteAmeriHealth is Improving Health Outcomes with Agent Assist
AmeriHealth
Uniphore
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. They make it possible for every voice, on every call, to be truly heard.
Case Studies
Showing 32 Uniphore Customer Success Stories
BASIX Sub-K leverages voice technology to enable secure and scalable Mobile Bankin
BASIX Sub-K
The Belgian Post Group Automated Customer Service for Track and Trace Inquiries
bpost
CAPITA Assists Agents and Boosts Customer Experience by Automating the Revenue Collections Process
Capita
Phil Bluck
Commercial Director
Consumer finance market leader in Vietnam increases collections and sales efficiency with Uniphore’s U-Analyze
Consumer Finance Company
DirecTV Increased Sales and Reduced Average Handle Time
DirecTV
DuploCloud Scales Sales and Slashes Onboarding Time
DuploCloud
Venkat Thiruvengadam
Founder and CEO
Leading US Insurer Boosts Digital Adoption Using a Multimodal Virtual Assistant
Fortune 100 Insurer
Fortune 50 Tech Leader Reduced Customer Effort While Increasing Self-Service With Visual IVR
Fortune 50 Company
Fortune 50 Manufacturer Leads with Omnichannel Customer Service
Fortune 50 Manufacturer Company
A global business process outsourcing taps U-AnalyzeTM for 100% call monitoring and sentiment analysis
Global Business Process Outsourcing Company
Leading US health insurance company increases its agents’ productivity by automating mandatory tasks with Uniphore’s U-Assist™
Health Insurance Company
PSCU Optimizes Contact Center Experience for Credit Union Members and Agents
Large Credit Union Service Organization
Boosting Healthcare Plan Enrollment and Operational Efficiency with Agent Guidance
Large Healthcare Services Company
International Banking Group Automates Compliance and Gains Insight Into Every Investor Conversation
Large International Banking Group
Increasing Medicare Member Engagement with Conversational AI
Leading BPO Provider Company
Hotel & Casino Leader Bets on CX to Vault to the Top of the Digital Betting Industry
Leading Hotel & Casino Company
Leading Indian NBFC - Customer Case Study
Leading Indian NBFC
Global Financial Services Leader Boosts Self-Service With Visual IVR In Canada
Leading International Financial Services Group
Max Boosts Adoption of Digital Customer Service Using Visual IVR
Max
MMM Healthcare is Assisting Contact Center Agents by Automating Processes
MMM Healthcare, LLC
Multinational life insurance company enhances CX powered by Uniphore's U-Self Serve™
Multinational Life Insurance Company
Priceline Delivers Empathy at Scale with Personalized Guidance
Priceline
PSCU Optimizes Contact Center Experience for Credit Unions with Uniphore
PSCU
Rini Fredette
SVP & Enterprise Risk Officer
Puget Sound Energy is Boosting Digital Customer Service Adoption with Visual IVR
Puget Sound Energy
Josh Jacobs
Get To Zero, Director
Shufersal Boosts Trust in Online Grocery Shopping by Making Digital Customer Service a No-Brainer
Shufersal
Telefonica O2 Transforms Customer Service by Simplifying the Agent Desktop
Telefónica
Cheryl Black
Customer Service Director
The General Simplified the Contact Center with a Unified Agent Desktop
The General Insurance
Allison Garretson
Senior Vice President of Operations & Customer Experience
Touch Point - Customer Case Study
Touchpoint
University of Derby Streamlines Admissions Processing With Real time Process Guidance
University of Derby
Proactive Customer Service Defines Moments of Truth in this UPS Experience
UPS
Leading Telecommunications Company Slashes After-Call work and Average Handle Time to Streamline CX Operations
World’s Largest Telecommunications Providers
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