Uniphore B2B Case Studies & Customer Successes

Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. They make it possible for every voice, on every call, to be truly heard.

AmeriHealth is Improving Health Outcomes with Agent Assist

AmeriHealth

Atlassian achieves 65% faster audience activation and 50% higher RoAS with Uniphore

Atlassian

Caleb Trecek

Program Management (Technical) Senior Associate

BASIX Sub-K achieves secure, scalable mobile voice banking for last-mile financial inclusion with Uniphore

BASIX Sub-K

The Belgian Post Group Automated Customer Service for Track and Trace Inquiries

bpost

CAPITA Assists Agents and Boosts Customer Experience by Automating the Revenue Collections Process

Capita

Phil Bluck

Commercial Director

Consumer finance market leader in Vietnam achieves increased collections and sales efficiency with Uniphore’s U-Analyze

Consumer Finance Company

DirecTV Increased Sales and Reduced Average Handle Time

DirecTV

DuploCloud scales sales and halves onboarding time with Uniphore's Q for Sales

DuploCloud

Venkat Thiruvengadam

Founder and CEO

e.l.f. Cosmetics achieves personalized customer experiences and increased brand loyalty with Uniphore

e.l.f. Cosmetics

Brigitte Baron

Director of Global Customer Relationship Management and Customer Growth

Increasing Medicare Member Engagement with Conversational AI

Fast-Growing BPO Provider

Leading US Insurer Boosts Digital Adoption Using a Multimodal Virtual Assistant

Fortune 100 Insurer

Fortune 50 Tech Leader Reduced Customer Effort While Increasing Self-Service With Visual IVR

Fortune 50 Company

Fortune 50 Manufacturer Leads with Omnichannel Customer Service

Fortune 50 Manufacturer Company

Global Business Process Outsourcing Company achieves 100% call monitoring and sentiment analysis with Uniphore's U-Analyze™

Global Business Process Outsourcing Company

Leading US Health Insurance Company achieves 80% reduction in after-call work, 20% lower AHT and $6M annual savings with Uniphore’s U-Assist™

Health Insurance Company

PSCU Optimizes Contact Center Experience for Credit Union Members and Agents

Large Credit Union Service Organization

Boosting Healthcare Plan Enrollment and Operational Efficiency with Agent Guidance

Large Healthcare Services Company

Large International Banking Group achieves 100% investor-call monitoring and 50% reduction in compliance auditing with Uniphore U-Analyze

Large International Banking Group

Velera Optimizes Contact Center Experience for Credit Union Members and Agents

Largest Credit Union Service Organization

Increasing Medicare Member Engagement with Conversational AI

Leading BPO Provider Company

Hotel & Casino Leader Bets on CX to Vault to the Top of the Digital Betting Industry

Leading Hotel & Casino Company

Leading Indian NBFC doubles field-agent productivity, halves travel costs and virtually eliminates fraud with Uniphore

Leading Indian NBFC

Global Financial Services Leader Boosts Self-Service With Visual IVR In Canada

Leading International Financial Services Group

Lunavi Accelerates Sales Onboarding by 50% with Uniphore

Lunavi

Shawn Mills

President & Founder

Max Boosts Adoption of Digital Customer Service Using Visual IVR

Max

MMM Healthcare is Assisting Contact Center Agents by Automating Processes

MMM Healthcare, LLC

Multinational Life Insurance Company achieves enhanced customer experience and increased self‑service with Uniphore's U‑Self Serve™

Multinational Life Insurance Company

Priceline Delivers Empathy at Scale with Personalized Guidance

Priceline

PSCU Optimizes Contact Center Experience for Credit Unions with Uniphore

PSCU

Rini Fredette

SVP & Enterprise Risk Officer

Puget Sound Energy is Boosting Digital Customer Service Adoption with Visual IVR

Puget Sound Energy

Josh Jacobs

Get To Zero, Director

Shufersal Boosts Trust in Online Grocery Shopping by Making Digital Customer Service a No-Brainer

Shufersal

State Collection Service Automates Collections and Elevates Customer Experience

State Collection Service, Inc.

Shannon Strahan

Business Intelligence Manager

Boosting Healthcare Plan Enrollment and Operational Efficiency with Agent Guidance

Tech-Enabled Healthcare Services Company

Telefonica O2 Transforms Customer Service by Simplifying the Agent Desktop

Telefónica

Cheryl Black

Customer Service Director

The General Simplified the Contact Center with a Unified Agent Desktop

The General Insurance

Allison Garretson

Senior Vice President of Operations & Customer Experience

The Washington Post achieves 131% growth in reader acquisition with Uniphore's ActionIQ

The Washington Post

Jason Langsner

Product Management Lead

TouchPoint (customer) achieves 24-hour multilingual voice surveys and 70% CAPEX savings with Uniphore (solution provider)

Touchpoint

University of Derby Streamlines Admissions Processing With Real time Process Guidance

University of Derby

Proactive Customer Service Defines Moments of Truth in this UPS Experience

UPS

One of the World's Largest Telecommunications Providers achieves 30% reduction in after-call work and a 60-second average handle time cut with Uniphore U-Assist After-Call

World’s Largest Telecommunications Providers

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