Case Study: TouchPoint (customer) achieves 24-hour multilingual voice surveys and 70% CAPEX savings with Uniphore (solution provider)

Touch Point - Customer Case Study

Touchpoint, a renowned social organization focused on using technology for social good, needed a cloud-based survey management system to create multilingual, voice-based surveys, record customer and supplier responses, and consolidate data for analysis. To address this challenge they engaged Uniphore and adopted Uniphore’s Touch Point voice-survey platform.

Uniphore implemented Touch Point so Touchpoint could build, test and launch personalized voice surveys in local languages via a five-step workflow and deliver surveys within 24 hours, with responses recorded in list and grid views for export. As a result, Uniphore’s solution cut CAPEX by more than 70%, sped up survey turnaround, enabled highly personalized multilingual outreach, and provided exportable response data for faster, more effective analysis.

Touchpoint