Uniphore
40 Case Studies
A Uniphore Case Study
DuploCloud, a San Jose–based no-code/low-code DevOps automation provider founded by Venkat Thiruvengadam, faced a growing sales challenge: leadership could no longer keep up with reviewing increasing Zoom calls for coaching, search and security of recordings was onerous, and the post-sale handoff to engineering was manual and slow. To address scaling sales, accelerating onboarding, and improving seller coaching, DuploCloud evaluated and adopted Uniphore’s Q for Sales.
Uniphore implemented Q for Sales to surface any call in seconds, highlight engagement and sentiment, pinpoint key moments, and measure seller EQ metrics like talk ratio and empathy. The result: DuploCloud can review lengthy meetings in minutes, instantly share recordings to speed the AE-to-engineering handoff, and has cut new-rep time-to-productivity in half — outcomes that made Uniphore’s solution an indispensable part of their tech stack.
Venkat Thiruvengadam
Founder and CEO