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Alex and Ani
Kathryn Syzmanzki
Sr. Manager of Customer Experience
Kustomer
Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.
Case Studies
Showing 33 Kustomer Customer Success Stories
Anomalie - Customer Case Study
Anomalie
Leslie Voorhees Means
Co-Founder
Away - Customer Case Study
Away
Jayne Flynn
Data & Analytics
Moving mountains, and your belongings, with a clear view of the customer
Bellhops
Peter Hsu
Chief Operating Officer
Kustomer helps Bulletproof’s customer care team achieve peak performance
Bulletproof
Michael Callahan
Head of Customer Care and Experience
Fast growing sock company, Comrad, switches to Kustomer for an increase in AOV by 26%
Comrad
Heather Kunert
Head of Customer Experience
Switching to Kustomer allowed Daily Harvest to scale operations and maintain high-quality customer service
Daily Harvest
YuJin Yong
VP of Digital
DSTLD - Customer Case Study
DSTLD
Laura Gramlich
Customer Experience Manager
Everlane saw a 4x increase in deflections using Kustomer's AI
Everlane
Ashley Julison
Sr. CX Specialist
Food delivery company resolves up to 84% of requests while maintaining high satisfaction ratings
Glovo
Sergi Mendez
Global Head of Live Operations
A cookware brand that uses Kustomer to maintain high customer satisfaction and loyalty
HexClad
Michael Ludwig
Head of Customer Experience
Bringing Clarity and Visibility Into the Customer Service Strategy
Hopper
Jo Lai
Head of Customer Experience
Kustomer is making a di erence for this mission-driven driving community
HopSkipDrive
Michelle McCombs
Director, Community Experience
When food deliver service Jokr/Daki switched to Kustomer, CSAT soared
JOKR
Daniel Gonclaves
Head of Customer Experience
Kettlebell Kitchen - Customer Case Study
Kettlebell Kitchen
Menachem Katz
Director of Operations
Insurance company building visibility into customer operations-for the whole company
Kin
Eli Gratz
VP of Growth
Switching to Kustomer resulted in a customer service experience more tailored to their brand
Makesy
Kristen Contreras
Customer Service Manager
How a Team of CX Nuts Make Customer Interactions Authentic and Efficient
Nuts.com
Erica Gutierrez
Customer Experience Manager
Outdoor Voices - Customer Case Study
Outdoor Voices
Charlie Taft
Director Of Customer Experience
It’s Smooth Sailing for Paddle After Big CSAT and SLA Attainment Improvements
Paddle
Gary McGrath
Success Operations Manager
Helping Every Customer Find Their Happy Space
ParkWhiz
Ryan Kern
Director of Operations
Kustomer helps PieSync get in sync with their customer data
PieSync
Jan Bogaert
Customer Support Officer
Priority Bicycles - Customer Case Study
Priority Bicycles
David Weiner
Founder and Bicycle Designer
Priority Bicycles on Making Customers the Priority
Priority Bicycles
David Weiner
Founder and Bicycle Designer
Slice - Customer Case Study
Slice
Cody Chin
Director of Product
Slice - Customer Case Study
Slice
Zach Goldstein
Product Manager
Creating a picture perfect customer experience for their photocentric community
SmugMug
Ben MacAskill
VP of Operations
Sticker Mule - Customer Case Study
Sticker Mule
Anthony Constantino
CEO
A luxury coffee machine maker switched from Zendesk to Kustomer for better customer visibility
Terra Kaffe
Cate Marques
CXO
Kustomer helps this fresh pet food subscription service cook up delicious customer experiences
The Farmer’s Dog
Molly Garraway
Senior Manager of Customer Experience
ThirdLove - Customer Case Study
ThirdLove
Laura West
Customer Experience & Operations Manager
UNTUCKit - Customer Case Study
UNTUCKit
Mike Vroom
Director of Customer Service
WP Ninjas - Customer Case Study
WP Ninjas
Zach Skaggs
Director Of Happiness
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