Kustomer B2B Case Studies & Customer Successes

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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Kustomer B2B Case Studies & Customer Successes

Case Studies

Using a centralized customer support platform to empower agents and better serve customers

Anomalie - Customer Case Study

Away - Customer Case Study

Moving mountains, and your belongings, with a clear view of the customer

Kustomer helps Bulletproof’s customer care team achieve peak performance

Fast growing sock company, Comrad, switches to Kustomer for an increase in AOV by 26%

Switching to Kustomer allowed Daily Harvest to scale operations and maintain high-quality customer service

DSTLD - Customer Case Study

Everlane saw a 4x increase in deflections using Kustomer's AI

Food delivery company resolves up to 84% of requests while maintaining high satisfaction ratings

A cookware brand that uses Kustomer to maintain high customer satisfaction and loyalty

Bringing Clarity and Visibility Into the Customer Service Strategy

Kustomer is making a dierence for this mission-driven driving community

When food deliver service Jokr/Daki switched to Kustomer, CSAT soared

Kettlebell Kitchen - Customer Case Study

Insurance company building visibility into customer operations-for the whole company

Switching to Kustomer resulted in a customer service experience more tailored to their brand

How a Team of CX Nuts Make Customer Interactions Authentic and Efficient

Outdoor Voices - Customer Case Study

It’s Smooth Sailing for Paddle After Big CSAT and SLA Attainment Improvements

Helping Every Customer Find Their Happy Space

Kustomer helps PieSync get in sync with their customer data

Priority Bicycles - Customer Case Study

Priority Bicycles on Making Customers the Priority

Slice - Customer Case Study

Slice - Customer Case Study

Creating a picture perfect customer experience for their photocentric community

Sticker Mule - Customer Case Study

A luxury coffee machine maker switched from Zendesk to Kustomer for better customer visibility

Kustomer helps this fresh pet food subscription service cook up delicious customer experiences

ThirdLove - Customer Case Study

UNTUCKit - Customer Case Study

WP Ninjas - Customer Case Study

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