Kustomer B2B Case Studies & Customer Successes

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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Kustomer B2B Case Studies & Customer Successes

Case Studies

ALEX AND ANI achieves faster, more efficient customer support with Kustomer

Anomalie doubles sales by delivering personalized omnichannel service with Kustomer

Away Travel achieves faster, personalized customer service with Kustomer

Bellhops achieves a unified customer view and more empathetic, efficient support with Kustomer

Bulletproof achieves 50% faster handle times and reduced cost per contact with Kustomer

Comrad achieves 26% higher AOV with Kustomer

Daily Harvest scales omnichannel customer service and drives revenue growth with Kustomer

DSTLD achieves scalable, high-touch holiday customer experience and higher conversion rates with Kustomer

Everlane achieves 4X more service deflections with Kustomer AI

Glovo achieves 20% higher service level attainment and 84% customer satisfaction with Kustomer

HexClad achieves higher customer satisfaction and loyalty with Kustomer

Hopper achieves faster, smarter customer support at scale with Kustomer

HopSkipDrive achieves faster responses and unified omnichannel CX with Kustomer

When food deliver service Jokr/Daki switched to Kustomer, CSAT soared

Kettlebell Kitchen achieves a unified customer view and streamlined support with Kustomer

Kin Insurance achieves faster, more transparent customer support with Kustomer

Makesy achieves a more tailored customer service experience with Kustomer

Nuts.com achieves personalized, more efficient customer service (20% lower AHT, 23% less After Call Work) with Kustomer

Outdoor Voices achieves a unified customer view and personalized support with Kustomer

Paddle achieves 99%+ CSAT and 80%+ SLA improvement with Kustomer

ParkWhiz increases retention through personalized omnichannel support with Kustomer

PieSync achieves an 88% reduction in customer wait times with Kustomer

Priority Bicycles achieves faster responses and higher customer satisfaction with Kustomer

Priority Bicycles achieves rapid, personalized support and lifelong customer loyalty with Kustomer

Slice achieves faster, more efficient support with Kustomer

Slice achieves faster, more efficient customer support and improved operational visibility with Kustomer

SmugMug achieves a 10% reduction in average replies per conversation and a streamlined customer experience with Kustomer

Sticker Mule achieves increased customer engagement and decreased workload with Kustomer

Terra Kaffe achieves full customer visibility and mid-90s CSAT with Kustomer

The Farmer’s Dog achieves 57% faster response times and 50% more conversations handled with Kustomer

ThirdLove achieves 96% CSAT and true omnichannel consultative support with Kustomer

UNTUCKit achieves 25% efficiency gains and faster handling times with Kustomer

WP Ninjas achieves faster growth and improved team efficiency with Kustomer

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