Kustomer B2B Case Studies & Customer Successes

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

Featured Companies

Kustomer B2B Case Studies & Customer Successes

Case Studies

Using a centralized customer support platform to empower agents and better serve customers

Anomalie doubles sales by delivering personalized omnichannel service with Kustomer

Away Travel achieves faster, personalized customer service with Kustomer

Bellhops achieves a unified customer view and more empathetic, efficient support with Kustomer

Bulletproof achieves 50% faster handle times and reduced cost per contact with Kustomer

Fast growing sock company, Comrad, switches to Kustomer for an increase in AOV by 26%

Switching to Kustomer allowed Daily Harvest to scale operations and maintain high-quality customer service

DSTLD achieves scalable, high-touch holiday customer experience and higher conversion rates with Kustomer

Everlane saw a 4x increase in deflections using Kustomer's AI

Glovo achieves 20% higher service level attainment and 84% customer satisfaction with Kustomer

A cookware brand that uses Kustomer to maintain high customer satisfaction and loyalty

Bringing Clarity and Visibility Into the Customer Service Strategy

HopSkipDrive achieves faster responses and unified omnichannel CX with Kustomer

When food deliver service Jokr/Daki switched to Kustomer, CSAT soared

Kettlebell Kitchen achieves a unified customer view and streamlined support with Kustomer

Insurance company building visibility into customer operations-for the whole company

Switching to Kustomer resulted in a customer service experience more tailored to their brand

Nuts.com achieves personalized, more efficient customer service (20% lower AHT, 23% less After Call Work) with Kustomer

Outdoor Voices achieves a unified customer view and personalized support with Kustomer

Paddle achieves 99%+ CSAT and 80%+ SLA improvement with Kustomer

ParkWhiz increases retention through personalized omnichannel support with Kustomer

PieSync achieves an 88% reduction in customer wait times with Kustomer

Priority Bicycles achieves faster responses and higher customer satisfaction with Kustomer

Priority Bicycles achieves rapid, personalized support and lifelong customer loyalty with Kustomer

Slice - Customer Case Study

Slice achieves faster, more efficient customer support and improved operational visibility with Kustomer

SmugMug achieves a 10% reduction in average replies per conversation and a streamlined customer experience with Kustomer

Sticker Mule achieves increased customer engagement and decreased workload with Kustomer

A luxury coffee machine maker switched from Zendesk to Kustomer for better customer visibility

The Farmer’s Dog achieves 57% faster response times and 50% more conversations handled with Kustomer

ThirdLove achieves 96% CSAT and true omnichannel consultative support with Kustomer

UNTUCKit achieves 25% efficiency gains and faster handling times with Kustomer

WP Ninjas achieves faster growth and improved team efficiency with Kustomer

Featured Companies

Lunchbox

Cloudbeds

Microsoft Azure CDN