Kustomer B2B Case Studies & Customer Successes

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

ALEX AND ANI achieves faster, more efficient customer support with Kustomer

Alex and Ani

Kathryn Syzmanzki

Sr. Manager of Customer Experience

Anomalie doubles sales by delivering personalized omnichannel service with Kustomer

Anomalie

Leslie Voorhees Means

Co-Founder

APLAZO boosts CSAT and scales support with Kustomer AI

Aplazo

Away Travel achieves faster, personalized customer service with Kustomer

Away

Jayne Flynn

Data & Analytics

Bellhops achieves a unified customer view and more empathetic, efficient support with Kustomer

Bellhops

Peter Hsu

Chief Operating Officer

Bulletproof reduces cost per contact and boosts CSAT with Kustomer

Bulletproof

Bulletproof achieves 50% faster handle times and reduced cost per contact with Kustomer

Bulletproof

Michael Callahan

Head of Customer Care and Experience

Caraway Improves Average Order Value with Kustomer

Caraway

Comrad achieves 26% higher AOV with Kustomer

Comrad

Heather Kunert

Head of Customer Experience

Coterie Baby Achieves Faster, More Automated Customer Support with Kustomer

Coterie Baby

Daily Harvest scales omnichannel customer service and drives revenue growth with Kustomer

Daily Harvest

YuJin Yong

VP of Digital

DSTLD achieves scalable, high-touch holiday customer experience and higher conversion rates with Kustomer

DSTLD

Laura Gramlich

Customer Experience Manager

Everlane achieves 4X more service deflections with Kustomer AI

Everlane

Ashley Julison

Sr. CX Specialist

Glovo achieves 20% higher service level attainment and 84% customer satisfaction with Kustomer

Glovo

Sergi Mendez

Global Head of Live Operations

HexClad achieves higher customer satisfaction and loyalty with Kustomer

HexClad

Michael Ludwig

Head of Customer Experience

Hopper achieves faster, smarter customer support at scale with Kustomer

Hopper

Jo Lai

Head of Customer Experience

HopSkipDrive achieves faster responses and unified omnichannel CX with Kustomer

HopSkipDrive

Michelle McCombs

Director, Community Experience

HopSkipDrive improves omnichannel support and CX insights with Kustomer

HopSkipDrive

Jerome's Furniture cuts cost per contact by 40% with Kustomer

Jerome's Furniture

When food deliver service Jokr/Daki switched to Kustomer, CSAT soared

JOKR

Daniel Gonclaves

Head of Customer Experience

Kettlebell Kitchen achieves a unified customer view and streamlined support with Kustomer

Kettlebell Kitchen

Menachem Katz

Director of Operations

Kin Insurance achieves faster, more transparent customer support with Kustomer

Kin

Eli Gratz

VP of Growth

LoadUp achieves faster quotes and higher conversions with Kustomer AI

LoadUp

Makesy achieves a more tailored customer service experience with Kustomer

Makesy

Kristen Contreras

Customer Service Manager

MeUndies cuts support costs and scales customer experience with Kustomer

MeUndies

Nathan James boosts customer service efficiency and CSAT with Kustomer

Nathan James

Nuts.com achieves personalized, more efficient customer service (20% lower AHT, 23% less After Call Work) with Kustomer

Nuts.com

Erica Gutierrez

Customer Experience Manager

Outdoor Voices achieves a unified customer view and personalized support with Kustomer

Outdoor Voices

Charlie Taft

Director Of Customer Experience

Paddle achieves 99%+ CSAT and 80%+ SLA improvement with Kustomer

Paddle

Gary McGrath

Success Operations Manager

ParkWhiz increases retention through personalized omnichannel support with Kustomer

ParkWhiz

Ryan Kern

Director of Operations

PieSync achieves an 88% reduction in customer wait times with Kustomer

PieSync

Jan Bogaert

Customer Support Officer

Priority Bicycles achieves faster responses and higher customer satisfaction with Kustomer

Priority Bicycles

David Weiner

Founder and Bicycle Designer

Priority Bicycles achieves rapid, personalized support and lifelong customer loyalty with Kustomer

Priority Bicycles

David Weiner

Founder and Bicycle Designer

Slice achieves faster, more efficient customer support and improved operational visibility with Kustomer

Slice

Zach Goldstein

Product Manager

Slice achieves faster, more efficient support with Kustomer

Slice

Cody Chin

Director of Product

Smalls achieves faster, more personal customer support with Kustomer

Smalls

SmugMug achieves a 10% reduction in average replies per conversation and a streamlined customer experience with Kustomer

SmugMug

Ben MacAskill

VP of Operations

Sticker Mule achieves increased customer engagement and decreased workload with Kustomer

Sticker Mule

Anthony Constantino

CEO

Terra Kaffe achieves full customer visibility and mid-90s CSAT with Kustomer

Terra Kaffe

Cate Marques

CXO

The Farmer’s Dog achieves 57% faster response times and 50% more conversations handled with Kustomer

The Farmer’s Dog

Molly Garraway

Senior Manager of Customer Experience

ThirdLove achieves 96% CSAT and true omnichannel consultative support with Kustomer

ThirdLove

Laura West

Customer Experience & Operations Manager

Turo achieves faster, smarter customer support with Kustomer

Turo

UNTUCKit achieves 25% efficiency gains and faster handling times with Kustomer

UNTUCKit

Mike Vroom

Director of Customer Service

UNTUCKit boosts agent productivity with Kustomer

UNTUCKit

WP Ninjas achieves faster growth and improved team efficiency with Kustomer

WP Ninjas

Zach Skaggs

Director Of Happiness

Yummy achieves faster, smarter customer support with Kustomer

Yummy

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