Case Study: Sticker Mule achieves increased customer engagement and decreased workload with Kustomer

Sticker Mule - Customer Case Study

Sticker Mule, a leading custom sticker printer, struggled to scale personalized customer service as agents had to pull profiles and order histories from multiple systems; their legacy helpdesk couldn’t keep up with growth and created time-consuming inefficiencies.

By adopting Kustomer to unify and enrich third‑party data (with integrations like Clearbit) and present timelines and custom objects in a single view, Sticker Mule streamlined support, increased engagement and satisfaction, and achieved an NPS of 80—driving word‑of‑mouth growth.

Sticker Mule

Anthony Constantino

CEO