Case Study: Daily Harvest scales omnichannel customer service and drives revenue growth with Kustomer

Switching to Kustomer allowed Daily Harvest to scale operations and maintain high-quality customer service

Daily Harvest, a DTC food company that expanded into national retail, needed a way to scale customer service and unify feedback as it moved to an omnichannel model. The shift created challenges around managing subscriptions, customer history, and inquiries across channels, leading Daily Harvest to adopt Kustomer as part of a broader technology transformation.

Working with Kustomer and partners, Daily Harvest integrated Kustomer with Shopify and Klaviyo to centralize customer data, automate support, and improve personalization. The results included more efficient operations, higher one-touch resolution, CSAT in the high 80s to mid-90s, a 10% weekly revenue increase, and AI-driven voice automation handling 31% of inbound calls.

Daily Harvest

YuJin Yong

VP of Digital