Case Study: ParkWhiz increases retention through personalized omnichannel support with Kustomer

Helping Every Customer Find Their Happy Space

ParkWhiz, a marketplace that helps drivers find and book parking, faced rapid industry change and rising customer expectations. The company needed to move beyond siloed, ticket‑based support to deliver faster, more personalized service across the channels customers prefer—text, email, phone, and social media.

By adopting Kustomer’s omnichannel platform, ParkWhiz consolidated customer histories into a single timeline, enabling proactive, tailored responses and seamless cross‑channel conversations. The shift improved efficiency and customer experience—customers who interact with CX have a 2–3 percentage point higher retention rate and greater likelihood to promote ParkWhiz—helping the company differentiate itself and scale support alongside its growth.

ParkWhiz

Ryan Kern

Director of Operations